All Articles
| ID | Title | Description | Last Update |
|---|---|---|
| kb1306 | EMC SMI-S Agent (ECOM) Connector Stopped Working After Migrating to Dell Solutions Enabler v10 kb1306 |
Dec. 12, 2023
This article explains why the Hardware Sentry KM and the EMC SMI-S Agent (ECOM) connector stop working after migrating to Dell Solutions Enabler v10 and provides a workaround to monitor VMAX/PowerMax systems. |
Dec. 12, 2023 |
| kb1305 | How to Migrate Monitoring Studio X Policies from TrueSight to Helix Operations Management kb1305 |
Dec. 7, 2023
How to migrate Monitoring Studio X policies from TrueSight to Helix Operations Management by either using the BMC migration tool, bhompolicymigrator, or manually creating policies in Helix. |
Dec. 7, 2023 |
| kb1304 | CIM_ERR_FAILED Errors Occur When Running EMC WBEM-Based ETLs with Java v11.0.15 or Newer kb1304 |
Nov. 29, 2023
How to troubleshoot the CIM_ERR_FAILED errors triggered when running Storage All-in-One ETL, Dell EMC Unity CIM Server ETL, or EMC SMI-S Agent ETL with Java v11.0.15 or newer. |
Nov. 29, 2023 |
| kb1303 | More Easily Identify Your Devices Monitored Through a Proxy in TrueSight / Helix Operations Management kb1303 |
Oct. 27, 2023
How to specify a MetaFQDN for your storage systems monitored through a proxy to make their identification easier in TrueSight and Helix Operations Management |
Oct. 27, 2023 |
| kb1301 | Reinitializing Sentry Software's KMs After a Firmware Upgrade, a KM upgrade, or Connectors Install kb1301 |
Oct. 12, 2023
How to reinitialize the Hardware Sentry KM and/or Storage Analyzer KM after a firmware upgrade, a KM upgrade, or connectors install. |
Oct. 12, 2023 |
| kb1302 | Pausing the Monitoring of Endpoints Before Firmware Upgrade or Maintenance Activities kb1302 |
Sep. 27, 2023
How to pause the monitoring of servers and/or endpoints before any firmware upgrade or maintenance activity. |
Sep. 27, 2023 |
| kb1298 | Monitoring Studio X - Monitoring Remote Log/Flat Files kb1298 |
Oct. 5, 2023
This article provides an example of a configuration to monitor remote log/flat files, such as those in a network-shared folder via an UNC path. |
Oct. 5, 2023 |
| kb1297 | Storage Analyzer KM: Verifying Prerequisites (Credentials and Connectivity) kb1297 |
Feb. 1, 2024
This articles explains how to verify that the Storage Analyzer KM can connect to your storage systems to collect capacity and performance metrics. |
Feb. 1, 2024 |
| kb1249 | Integrating in TrueSight KMs that are not CMA-Compatible kb1249 |
Oct. 25, 2022
How to install and configure the CMA for Legacy KM to integrate in TrueSight KMs that do not support TrueSight CMA. |
Oct. 25, 2022 |
| kb1295 | Required Roles and Permissions for Hardware and Storage Monitoring kb1295 |
Nov. 13, 2023
This articles outlines the roles or permissions required to monitor Dell EMC, Hitachi, HP, IBM, NetApp, Pure, and RedHat systems. |
Nov. 13, 2023 |
| kb1268 | Handling PATROL Events Generated by Sentry KMs in BMC Helix Operations Manager kb1268 |
Oct. 9, 2023
How to receive and manage PATROL events generated by Sentry Software's KMs in BMC Helix Operations Manager(BHOM). |
Oct. 9, 2023 |
| kb1288 | Determining the .si Adapter to Use to Monitor Pure Storage Systems with the Storage Analyzer KM kb1288 |
Apr. 28, 2022
How to determine the API versions available on your Pure Storage systems to determine the .SI adapter to be used when configuring the monitoring in TrueSight Operations Management or Monitoring Studio X. |
Apr. 28, 2022 |
| kb1287 | No data collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management kb1287 |
Apr. 28, 2022
Why data is not collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management and how to solve the problem. |
Apr. 28, 2022 |
| kb1286 | Monitoring Remote Windows Hosts Without Credentials kb1286 |
Mar. 20, 2022
How to monitor remote Windows hosts without credentials by using the PATROL Agent as a network service. |
Mar. 20, 2022 |
| kb1283 | Products Impacted by the Log4Shell Vulnerabilities CVE-2021-44228, CVE-2021-45105, and CVE-2021-45046 kb1283 |
Dec. 23, 2021
Know which Sentry Software's products are impacted by the Log4Shell Vulnerabilities CVE-2021-44228, CVE-2021-45105, and CVE-2021-45046 and how to apply the security patches available. |
Dec. 23, 2021 |
| kb1279 | Monitoring Studio X REST API through TSPS: Global Monitoring Inventory kb1279 |
Mar. 15, 2021
How to get a hardware/software asset using Monitoring Studio X and Hardware Sentry KM. Inventory scripts available on GitHub. |
Mar. 15, 2021 |
| kb1281 | Monitoring Studio X: HTTP Proxy Authentication Fails When Using Java 8 Update 111 or Later kb1281 |
Mar. 8, 2021
Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required" when using Monitoring Studio X. |
Mar. 8, 2021 |
| kb1280 | Checking that Your IBM SVC is Supported by Sentry Software's Solutions kb1280 |
Mar. 1, 2021
Verify whether IBM SVC is supported by Sentry Software's solutions using the WBEM troubleshooting tools. |
Mar. 1, 2021 |
| kb1278 | Monitoring SharePoint 2016 and 2019 with Monitoring Studio X kb1278 |
Jan. 25, 2021
How to monitor SharePoint using the Monitoring Studio X free monitoring template available on GitHub. |
Jan. 25, 2021 |
| kb1277 | Monitoring Studio X Unexpectedly Hangs or Consumes High CPU When Running a JRE Higher Than 8 kb1277 |
Jan. 11, 2021
Solution to implement if Monitoring Studio X unexpectedly hangs or consumes high CPU when running a JRE higher than version 8. |
Jan. 11, 2021 |
| kb1276 | Using IPMI to Monitor Hardware kb1276 |
Dec. 16, 2020
Using IPMI to monitor hardware. Advantages, disadvantages and recommended usage. |
Dec. 16, 2020 |
| kb1275 | TrueSight Presentation Server Does Not Load After Installing Hardware Sentry TSPS component kb1275 |
Nov. 17, 2020
What to do when the TrueSight Presentation Server interface does not load after installing the Hardware Sentry TSPS component. |
Nov. 17, 2020 |
| kb1273 | EMC VNXe - File System Running Out of Space kb1273 |
Nov. 5, 2020
This article outlines a known issue with EMC VNXe systems which can be exacerbated by monitoring the platform with Hardware Sentry KM. It also provides a workaround for the problem. |
Nov. 5, 2020 |
| kb1274 | Storage All-in-One ETL: DISCOVERY Service Iteration Fails When Upgrading to v1.4.00 kb1274 |
Sep. 28, 2020
Operation required to continue discovering, polling, and collecting metrics when upgrading Storage All-in-One ETL 1.4.00 for TrueSight Capacity Optimization. |
Sep. 28, 2020 |
| kb1272 | Forcing Detection of WMI-based Connectors when Required WMI Namespace is Unavailable kb1272 |
Jun. 5, 2020
How to work around the WMI restrictions created by some antivirus programs, which can cause some connectors to fail. |
Jun. 5, 2020 |
| kb1271 | Monitoring Studio 9: Configuring the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met kb1271 |
Jun. 3, 2020
How to configure the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met. |
Jun. 3, 2020 |
| kb1270 | Performance and Stability Best Practices for Hardware Sentry KM kb1270 |
May. 27, 2020
Recommended configuration for optimal performance of Hardware Sentry KM. |
May. 27, 2020 |
| kb1267 | SSH-based monitoring fails due to incompatible Java versions kb1267 |
Apr. 14, 2020
Troubleshooting monitoring issues caused by incompatible Java versions. |
Apr. 14, 2020 |
| kb1263 | System Requirements for Sentry KMs kb1263 |
Mar. 25, 2020
This article provides the minimum hardware requirements for the PATROL Agent and Sentry KMs. |
Mar. 25, 2020 |
| kb1265 | Embedding a File in a Monitoring Studio X Template kb1265 |
Mar. 20, 2020
Monitoring Studio X: How to embed a file in a Template configuration which will be used later by a Monitor. |
Mar. 20, 2020 |
| kb1260 | Troubleshooting Issues with TrueSight Presentation 11.3.03 Upgrade kb1260 |
Jan. 20, 2020
Troubleshooting issues after a TrueSight Presentation Server 11.3.03 upgrade. |
Jan. 20, 2020 |
| kb1259 | Prevent Storage KMs from creating agent thresholds, when configured in CMA mode kb1259 |
Dec. 20, 2019
How to prevent Storage KMs from creating agent thresholds, when configured in CMA mode. |
Dec. 20, 2019 |
| kb1258 | Collecting Port Count and License Count Details for Storage Devices kb1258 |
Dec. 1, 2021
How to check the Port Count or License Count attribute of storage devices to get the count of required licenses. |
Dec. 1, 2021 |
| kb1257 | Loading Custom JDBC Drivers in Monitoring Studio kb1257 |
Sep. 11, 2019
How to load new JDBC drivers for the Monitoring Studio SQL Monitors. |
Sep. 11, 2019 |
| kb1256 | Troubleshooting Issues Related to the Hitachi G-Series and HUS-VM Embedded SMI-S Providers kb1256 |
Jul. 29, 2019
How to troubleshoot the Hitachi G-Series and HUS-VM Disk embedded SMI-S Providers issues which cause Hitachi Storage Device Manager ETL and the Hitachi Disk Arrays KM to fail. |
Jul. 29, 2019 |
| kb1255 | Properly Setting the Exit Codes When Configuring the Command Line Monitor kb1255 |
Jul. 10, 2019
How to properly set the exit codes when configuring the Command Line Monitor with Monitoring Studio. |
Jul. 10, 2019 |
| kb1253 | Text Processing with Monitoring Studio X kb1253 |
Jun. 20, 2019
How to process the text output from a Monitor with Monitoring Studio X. |
Jun. 20, 2019 |
| kb1251 | Monitoring Microsoft SQL Server with Monitoring Studio 9.4.xx kb1251 |
May. 22, 2019
How to monitor Microsoft SQL Server with Monitoring Studio 9.4.xx. |
May. 22, 2019 |
| kb1250 | Monitoring EMC Isilon Clusters (REST API) Using Hardware Sentry kb1250 |
Apr. 30, 2019
How to monitor EMC Isilon Clusters through the REST API. |
Apr. 30, 2019 |
| kb1248 | Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector kb1248 |
Apr. 26, 2019
This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector. |
Apr. 26, 2019 |
| kb1244 | Monitoring Studio Denies Access to the Web Interface kb1244 |
Mar. 21, 2019
How to reset the PATROL user account settings when access to the Monitoring Studio Web Interface is denied. |
Mar. 21, 2019 |
| kb1247 | Getting Notified When a Parameter is no Longer in Alert kb1247 |
Mar. 19, 2019
How to configure Monitoring Studio X to get notified when a parameter that was previously in alert is back to an OK status. |
Mar. 19, 2019 |
| kb1246 | Monitoring a Non-Listed Database with Monitoring Studio X kb1246 |
Mar. 19, 2019
How to monitor a non-listed database with Monitoring Studio X. |
Mar. 19, 2019 |
| kb1245 | Identifying and Locating Devices in TrueSight kb1245 |
Jul. 8, 2021
How to locate the devices discovered by the Sentry's Monitoring KMs in TrueSight. |
Jul. 8, 2021 |
| kb1235 | Troubleshooting WMI-Based Connectors kb1235 |
Dec. 31, 2018
How to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected. |
Dec. 31, 2018 |
| kb1228 | Monitoring an IBM Storwize Disk Array V7000 (SSH) using an Encryption Key File with Hardware Sentry kb1228 |
Oct. 24, 2018
How to monitor an IBM Storwize Disk Array V7000 via SSH using an encryption key file instead of a regular password. |
Oct. 24, 2018 |
| kb1227 | Troubleshooting the Monitoring of Fiber Channel Cards on Windows Systems kb1227 |
Oct. 24, 2018
How to verify that a Fiber Channel Card is recognized by a Windows system. |
Oct. 24, 2018 |
| kb1242 | Monitoring Proxmox Systems using Monitoring Studio KM kb1242 |
Sep. 15, 2018
How to monitor Proxmox Systems with Monitoring Studio v9.4.03 and higher. |
Sep. 15, 2018 |
| kb1234 | SSH-Based Connectors Stopped Working kb1234 |
Oct. 13, 2023
How to diagnose SSH issues when SSH-based connectors stop working. |
Oct. 13, 2023 |
| kb1241 | How is Host Mapping Reconciled in TrueSight Capacity Optimization? kb1241 |
Aug. 23, 2018
New host reconciliation method implemented in code level 128. |
Aug. 23, 2018 |
| kb1233 | WBEM-Based Connectors Stopped Working kb1233 |
Oct. 13, 2023
How to diagnose WBEM issues when WBEM-based connectors stop working. |
Oct. 13, 2023 |
| kb1240 | Storage KMs Run Out-Of-Memory and Stop Collecting Data kb1240 |
Apr. 12, 2021
Why some Storage KMs may run out-of-memory and stop collecting data and how to solve this issue. |
Apr. 12, 2021 |
| kb1237 | Processing Data From a REST API JSON Format kb1237 |
Aug. 2, 2018
How to process data from a REST API JSON format using Monitoring Studio. |
Aug. 2, 2018 |
| kb1239 | Using Database Query Analysis kb1239 |
Aug. 2, 2018
Monitoring Studio provides a flexible feature to query data from any database. You can for example query an Oracle database using its name or its service name. |
Aug. 2, 2018 |
| kb1232 | Monitoring Squid Cache Proxy using Monitoring Studio KM kb1232 |
Jul. 27, 2018
How to monitor Squid Cache Proxy with Monitoring Studio v9.4.02 and higher. |
Jul. 27, 2018 |
| kb1238 | Collecting an SNMP Walk/Dump kb1238 |
Jul. 26, 2018
How to collect an SNMP walk or dump when requested by the Sentry Support Team. |
Jul. 26, 2018 |
| kb1225 | SNMP-Based Connectors Stopped Working kb1225 |
Oct. 13, 2023
How to diagnose SNMP issues when SNMP-based connectors stop working. |
Oct. 13, 2023 |
| kb1231 | Monitoring Dell EMC Avamar Appliances using Monitoring Studio KM kb1231 |
Jul. 18, 2018
How to monitor Dell EMC Avamar Appliances with Monitoring Studio v9.4 and higher. |
Jul. 18, 2018 |
| kb1230 | Monitoring HP Blade Systems with Hardware Sentry kb1230 |
Jul. 18, 2018
How to monitor HP Blade Systems in TrueSight using Hardware Sentry. |
Jul. 18, 2018 |
| kb1229 | Verifying Database Connectivity kb1229 |
Jul. 17, 2018
How to troubleshoot issues occurring when querying a database with Monitoring Studio's Database Query Analysis feature. |
Jul. 17, 2018 |
| kb1221 | Monitoring NetApp E Series Storage Devices using Monitoring Studio KM kb1221 |
Jul. 11, 2018
How to monitor E-Series storage devices with Monitoring Studio v9.4 and higher. |
Jul. 11, 2018 |
| kb1254 | Troubleshooting Missed Events kb1254 |
Jul. 5, 2018
How to troubleshoot events that do not appear in TrueSight Presentation Server anymore. |
Jul. 5, 2018 |
| kb1226 | EMC VNX Monitoring with Hardware Sentry Fails Because of Special Characters in the Password kb1226 |
Jun. 28, 2018
SSH credentials required to access EMC VNX disk array through naviseccli. |
Jun. 28, 2018 |
| kb1224 | How NetApp Filers KM for PATROL Reports 'Failed' and ‘Degraded' Status Values in the PATROL Console kb1224 |
Jun. 28, 2018
How 'failed' and ‘degraded' status values collected from the NetApp API are reported in the PATROL Console. |
Jun. 28, 2018 |
| kb1223 | How to Manually Set Agent Thresholds in a CMA Policy kb1223 |
Jun. 15, 2018
How to set agent thresholds for Sentry Software's KMs through a CMA policy. |
Jun. 15, 2018 |
| kb1220 | Monitoring EMC ViPR Controllers using Monitoring Studio KM kb1220 |
Jun. 14, 2018
How to monitor EMC ViPR Controller with Monitoring Studio v9.4 and higher. |
Jun. 14, 2018 |
| kb1218 | Monitoring IBM DataPower Appliance using Monitoring Studio KM kb1218 |
Apr. 24, 2018
How to monitor IBM DataPower Appliance Monitoring with Monitoring Studio v9.4 and higher. |
Apr. 24, 2018 |
| kb1219 | Monitoring EMC Elastic Cloud using Monitoring Studio KM kb1219 |
Apr. 19, 2018
How to monitor EMC Elastic Cloud Storage with Monitoring Studio v9.4 and higher. |
Apr. 19, 2018 |
| kb1217 | Monitoring Nutanix Appliances using Monitoring Studio KM kb1217 |
Apr. 19, 2018
How to monitor Nutanix Appliances with Monitoring Studio v9.4 and higher. |
Apr. 19, 2018 |
| kb1215 | Monitoring HP StoreOnce using Monitoring Studio kb1215 |
Apr. 10, 2018
How to monitor HP StoreOnce with Monitoring Studio v9.4 and higher. |
Apr. 10, 2018 |
| kb1214 | Monitoring Veeam Backup with Monitoring Studio kb1214 |
Apr. 5, 2018
How to monitor Veeam Backup with Monitoring Studio v9.4 and higher. |
Apr. 5, 2018 |
| kb1216 | Monitoring Hitachi Data Ingestor with Monitoring Studio kb1216 |
Apr. 4, 2018
How to monitor Hitachi Data Ingestor with Monitoring Studio v9.4 and higher. |
Apr. 4, 2018 |
| kb1213 | Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles kb1213 |
Jan. 31, 2018
How to reduce the number of Hardware Sentry internal events in TrueSight or PATROL consoles. |
Jan. 31, 2018 |
| kb1212 | Enabling Debug for Sentry's KMs in the TrueSight/BPPM and PATROL Classic Consoles kb1212 |
Jul. 17, 2018
How to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles. |
Jul. 17, 2018 |
| kb1211 | Configuring the Multi-node Monitoring Mode with the VCS KM kb1211 |
Jan. 16, 2018
How to configure Multi-node monitoring with Veritas Cluster Server KM for PATROL v3.0.00. Recommended and alternative methods. |
Jan. 16, 2018 |
| kb1210 | Monitoring Studio: Configuring Windows Event Logs Monitoring kb1210 |
Jan. 5, 2018
How to monitor Windows Event Log with Monitoring Studio. |
Jan. 5, 2018 |
| kb1209 | Monitoring Nimble Storage Appliances with Monitoring Studio kb1209 |
Nov. 21, 2017
How to monitor Nimble Storage appliances with Monitoring Studio v9.4 and higher. |
Nov. 21, 2017 |
| kb1208 | Hardware Monitoring: Monitoring Servers Using WBEM kb1208 |
Nov. 8, 2017
How to monitor EMC Disk Arrays with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure is mostly the same for other servers. |
Nov. 8, 2017 |
| kb1207 | Monitoring Hitachi Content Platform with Monitoring Studio kb1207 |
Oct. 10, 2017
How to monitor Hitachi Content Platform with Monitoring Studio v9.4 |
Oct. 10, 2017 |
| kb1206 | Hardware Monitoring: Monitoring Servers Using SNMP kb1206 |
Aug. 29, 2017
How to monitor Dell EqualLogic storage systems with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure is mostly the same for other servers. |
Aug. 29, 2017 |
| kb1205 | Monitoring VNX Disk Arrays kb1205 |
Jun. 13, 2019
How to monitor VNX disk arrays with the Sentry Software's KMs. |
Jun. 13, 2019 |
| kb1204 | Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization kb1204 |
Aug. 9, 2017
This article explains where the NetApp Filers will appear in the Capacity Views for TrueSight Capacity Optimization according to your configuration. |
Aug. 9, 2017 |
| kb1203 | Monitoring F5 BIG-IP Systems with Monitoring Studio kb1203 |
Jul. 27, 2017
How to monitor F5 BIG-IP Systems with Monitoring Studio v9.4 and higher |
Jul. 27, 2017 |
| kb1202 | Monitoring IBM FlashSystem 900 Storage Devices with Monitoring Studio kb1202 |
Jun. 27, 2017
How to monitor IBM FlashSystem 900 storage devices with Monitoring Studio v9.4 and higher |
Jun. 27, 2017 |
| kb1201 | Enriching PATROL Events with More Meaningful Information kb1201 |
Dec. 29, 2022
How to enrich PATROL events with more meaningful information about the problem. |
Dec. 29, 2022 |
| kb1200 | Monitoring Studio: Configuring the Multi-Parameter Formula Monitor in CMA kb1200 |
Jun. 7, 2017
How to configure the Multi-Parameter Formula Monitor in CMA. |
Jun. 7, 2017 |
| kb1199 | Monitoring Studio: No Metrics Collected with Monitors Leveraging the WMI Protocol kb1199 |
Jun. 7, 2017
How to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data. |
Jun. 7, 2017 |
| kb1198 | Veritas Cluster Server KM - Unable to Determine Which File is in Read-Only Mode kb1198 |
Jun. 7, 2017
How to set the cluster configuration in read-only mode. |
Jun. 7, 2017 |
| kb1139 | Monitoring the EMC SMI-S Provider with Monitoring Studio kb1139 |
Apr. 30, 2020
How to monitor the EMC SMI-S Provider (also known as EMC SMI-S Agent, or ECOM) through BMC PATROL. |
Apr. 30, 2020 |
| kb1197 | Monitoring EMC Data Domain Storage Devices with Monitoring Studio kb1197 |
May. 5, 2017
How to monitor EMC Data Domain storage devices with Monitoring Studio v9.4 and higher. |
May. 5, 2017 |
| kb1196 | Monitoring Huawei OceanStor 9000 Storage Devices with Monitoring Studio kb1196 |
Apr. 27, 2017
How to monitor Huawei OceanStor 9000 storage devices with Monitoring Studio v9.2 and higher. |
Apr. 27, 2017 |
| kb1195 | Monitoring EMC RecoverPoint Storage Devices with Monitoring Studio kb1195 |
Jun. 20, 2017
How to monitor EMC RecoverPoint storage devices with Monitoring Studio v9.2 and higher. |
Jun. 20, 2017 |
| kb1193 | Monitoring EMC Atmos Storage Devices with Monitoring Studio kb1193 |
Apr. 25, 2017
How to monitor EMC Atmos storage devices with Monitoring Studio v9.2 and higher. |
Apr. 25, 2017 |
| kb1194 | Monitoring Hitachi HNAS Storage Devices with Monitoring Studio kb1194 |
Feb. 13, 2018
How to monitor Hitachi HNAS storage devices with Monitoring Studio v9.2 and higher. |
Feb. 13, 2018 |
| kb1192 | Monitoring Huawei V3 Storage Devices with Monitoring Studio kb1192 |
Jan. 12, 2017
How to monitor Huawei V3 storage devices with Monitoring Studio v9.2 and higher. |
Jan. 12, 2017 |
| kb1191 | Failing to Upgrade to Java v1.8.0_45 kb1191 |
Feb. 6, 2019
How to upgrade Java to version 1.8.0_45 using the BMC Common Installer. |
Feb. 6, 2019 |
| kb1190 | Removing One or More Instances from TrueSight kb1190 |
Dec. 22, 2016
How to set the configuration variable removedObjectList to remove one or more instances from a TrueSight console or from a PATROL Console configured in CA mode. |
Dec. 22, 2016 |
| kb1189 | Monitoring EMC Isilon Storage Devices with Monitoring Studio kb1189 |
Dec. 7, 2016
How to monitor EMC Isilon storage devices with Monitoring Studio v9.2 and higher. |
Dec. 7, 2016 |
| kb1188 | Generating Log Files for Storage ETLs kb1188 |
Nov. 29, 2016
How to generate Log files for the storage ETLs to help diagnose the source of a problem. |
Nov. 29, 2016 |
| kb1187 | Hardware Monitoring: Monitoring Linux Servers in TrueSight kb1187 |
Nov. 29, 2016
How to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector. |
Nov. 29, 2016 |
| kb1186 | Monitoring Fails Due to SSL Handshake or Authentication Failures kb1186 |
Jun. 27, 2018
What to do if monitoring your systems with BMC TrueSight Capacity Optimization or BMC PATROL/TrueSight Operations Management fails due to SSL handshake. |
Jun. 27, 2018 |
| kb1185 | Monitoring PostgreSQL with Monitoring Studio using a Configuration Template kb1185 |
Apr. 30, 2020
How to monitor a PostgreSQL database with Monitoring Studio v9.2 and higher. |
Apr. 30, 2020 |
| kb1184 | Remote Monitoring on Veritas NetBackup Appliances kb1184 |
Sep. 29, 2016
How to monitor remote NetBackup appliances with Veritas NetBackup KM for PATROL 3.0.00 and higher. |
Sep. 29, 2016 |
| kb1175 | Monitoring SharePoint 2013 and 2016 using Monitoring Studio v8 or v9 kb1175 |
Jan. 25, 2021
How to monitor SharePoint 2013 and 2016 using Monitoring Studio v8.x or v9.x to detect failures, errors, and performance issues. |
Jan. 25, 2021 |
| kb1023 | Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems kb1023 |
Aug. 25, 2016
How to monitor IBM DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. |
Aug. 25, 2016 |
| kb1183 | Monitoring Studio: Monitoring Restricted Shell Platforms kb1183 |
Jul. 26, 2016
The “Badly placed () 's” error may occur when monitoring restricted shell platforms if the system type set for the monitored host is not correct. The System type to be set for this type of host is Other. |
Jul. 26, 2016 |
| kb1182 | Monitoring Studio: Increasing Maximum File Size Limit kb1182 |
Jun. 13, 2016
How to parse files which size is greater than 8MB with Monitoring Studio. |
Jun. 13, 2016 |
| kb1181 | Monitoring Hitachi Disk Arrays kb1181 |
Apr. 28, 2021
How to monitor Hitachi AMS, HNAS, HUS, HUS-VM, USP, VSP, and G Series with Hitachi Disk Arrays KM, Hardware Sentry KM, and Storage Analyzer KM. |
Apr. 28, 2021 |
| kb1180 | The user name or password is incorrect Message Appears in PATROL Agent Error Log kb1180 |
Apr. 29, 2016
Why the PATROL Agent error log may contain the following message: The user name or password is incorrect. |
Apr. 29, 2016 |
| kb1179 | Sentry's ETLs Using WBEM: Unable to Collect Data kb1179 |
Mar. 3, 2016
Why the Sentry Software's ETLs that are using WBEM to collect capacity information are unable to collect data and return the 'WBEMClient is not initialized' error message. |
Mar. 3, 2016 |
| kb1178 | Monitoring Studio: Configuring the Monitoring of Windows Performance Counters in CMA kb1178 |
Jan. 15, 2016
How to configure the monitoring of Windows Performance Counters in CMA. |
Jan. 15, 2016 |
| kb1177 | EMC SMI-S Agent ETL - Terminology and Computation Methods Simply Explained kb1177 |
Dec. 17, 2015
Symmetrix and VNX systems terminology explained. Computation methods used by EMC SMI-S Agent ETL for BMC TrueSight Capacity Optimization. |
Dec. 17, 2015 |
| kb1176 | Ensuring Monitoring Studio is Properly Configured to Receive SNMP Traps kb1176 |
Dec. 2, 2015
How to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps. |
Dec. 2, 2015 |
| kb1174 | Enabling the Debug Mode for Monitoring Studio kb1174 |
Aug. 8, 2018
How to enable the debug mode for the different versions of Monitoring Studio. |
Aug. 8, 2018 |
| kb1173 | Monitoring Oracle Exalogic Systems with Hardware Sentry kb1173 |
Sep. 17, 2015
How to monitor Oracle Exalogic systems with Hardware Sentry. |
Sep. 17, 2015 |
| kb1172 | Monitoring Lenovo Servers with Hardware Sentry KM kb1172 |
Nov. 9, 2023
How to monitor Lenovo servers with Hardware Sentry KM using alternatives to the IBM Systems Director Agent. |
Nov. 9, 2023 |
| kb1171 | Monitoring Oracle Exadata Systems with Hardware Sentry kb1171 |
Aug. 6, 2015
How to monitor Oracle ExaData systems with Hardware Sentry. |
Aug. 6, 2015 |
| kb1170 | Understanding the NetApp Integration into BMC TrueSight Capacity Optimization kb1170 |
Jul. 31, 2015
What is the NetApp storage structure and how its specific characteristics can be merged into a common, vendor-agnostic architecture. |
Jul. 31, 2015 |
| kb1169 | Monitoring Oracle VCA with Hardware Sentry kb1169 |
Jun. 18, 2015
How to monitor Oracle VCA with Hardware Sentry: List of requirements and detailed examples. |
Jun. 18, 2015 |
| kb1168 | Unable to Load the Sentry 's KMs when Using PATROL Agent v.9.0.00 kb1168 |
May. 28, 2015
How to load a Sentry 's KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log. |
May. 28, 2015 |
| kb1167 | BPPM CMA 9.0 - Unable to Create Policies for the Sentry 's KMs kb1167 |
May. 11, 2015
How to make a specific monitoring solution available in the “Solution” menu of BMC ProactiveNet Central Monitoring Administration 9.0 while configuring policies. |
May. 11, 2015 |
| kb1166 | Using Macros to Customize PATROL Event Alert Actions kb1166 |
Apr. 14, 2015
How to customize the PATROL Event Alert Action with macros. |
Apr. 14, 2015 |
| kb1165 | Installation or Upgrade Fails Due to Locked Out Jar Files kb1165 |
Feb. 12, 2015
Why the installation or upgrade of the Sentry KMs may fail. Solutions to adopt. |
Feb. 12, 2015 |
| kb1164 | Removing Thresholds on the ConsumedCapacityPercentage Parameter Available for Volumes kb1164 |
Jan. 8, 2015
Why no thresholds should be put on the ConsumedCapacityPercentage parameter available for volumes, how to verify no thresholds are set and how to remove them. |
Jan. 8, 2015 |
| kb1163 | Troubleshooting Connectivity Issues kb1163 |
Dec. 13, 2023
How to troubleshoot connectivity issues related to SMI-S Providers and APIs. |
Dec. 13, 2023 |
| kb1162 | Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02 kb1162 |
Nov. 26, 2014
How to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02 |
Nov. 26, 2014 |
| kb1160 | Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs ' Events kb1160 |
Nov. 24, 2014
Why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots. |
Nov. 24, 2014 |
| kb1161 | How to Rebuild the SYMAPI Database in the EMC SMI-S Provider kb1161 |
Nov. 24, 2014
How to rebuild the SYMAPI database in the EMC SMI-S provider if the database is in an inconsistent state or if it fails to synchronize data. |
Nov. 24, 2014 |
| kb1159 | Enabling Debug from the Command-line Interface kb1159 |
Nov. 18, 2014
How to enable debug for the Hardware Sentry KM via the command-line interface. |
Nov. 18, 2014 |
| kb1158 | Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User kb1158 |
Nov. 18, 2014
How to get the Hitachi Disk Arrays KM/Connector to work with a newly created user. |
Nov. 18, 2014 |
| kb1157 | Finding on Which Port JBoss Server Is Running kb1157 |
Nov. 7, 2014
How to find out on which port JBoss Server is running and configure Java MBean polling in BMC Performance Manager Express Monitoring Studio. |
Nov. 7, 2014 |
| kb1266 | Monitoring Dell Compellent Systems with Hardware Sentry kb1266 |
Apr. 1, 2020
How to configure Dell Compellent Storage Manager to monitor Dell Compellent with Hardware Sentry KM. |
Apr. 1, 2020 |
| kb1156 | Troubleshooting HP 3PAR Monitoring Issues kb1156 |
Jul. 5, 2019
How to verify the configuration and status of the HP 3PAR CIM Server if you encounter monitoring issues. |
Jul. 5, 2019 |
| kb1155 | Hitachi Device Manager Running out of Memory kb1155 |
Aug. 21, 2014
Hitachi Device Manager (HiCommand Server) may sometimes run out of memory and cause the Sentry 's solutions to fail. This article explains the procedure to follow when this situation occurs. |
Aug. 21, 2014 |
| kb1154 | Monitoring HP-UX Servers Through the HP WBEM Provider kb1154 |
May. 17, 2019
How to monitor the hardware health of HP-UX servers through the HP WBEM provider. |
May. 17, 2019 |
| kb1153 | Removing an EMC CLARiiON System from the SMI-S Provider kb1153 |
Aug. 21, 2014
How to remove an EMC CLARiiON array from the SMI-S provider using the remsys command and the TestSmiProvider utility. |
Aug. 21, 2014 |
| kb1152 | Removing an EMC Symmetrix System from the SMI-S Provider kb1152 |
Aug. 21, 2014
How to remove an EMC Symmetrix array from the SMI-S provider using the remsys command and the TestSmiProvider utility. |
Aug. 21, 2014 |
| kb1151 | Hardware Sentry KM: Some OS Commands Fail and Return no Result kb1151 |
Aug. 6, 2014
What to do when OS Commands time out and return no results. |
Aug. 6, 2014 |
| kb1149 | TrueSight Capacity Optimization for Storage: Assessing the Requirements kb1149 |
Jun. 27, 2018
This article helps BMC TrueSight CO administrators assess the size of the storage infrastructure to be analyzed in TrueSight Capacity Optimization, the required performance and helps them understand the risks behind each component involved in the solution. |
Jun. 27, 2018 |
| kb1150 | Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers kb1150 |
Aug. 5, 2014
How to monitor Windows 2008 servers with local admin accounts and WMI. |
Aug. 5, 2014 |
| kb1148 | Leveraging the HSNM2 CLI to Monitor Hitachi (HDS) AMS, HUS Systems kb1148 |
May. 17, 2019
How to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL. |
May. 17, 2019 |
| kb1143 | java.sql.SQLException: I/O Error: Connection Reset When Monitoring Microsoft SQL Server 2008 R2 kb1143 |
Jun. 26, 2014
What to do if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54. |
Jun. 26, 2014 |
| kb1145 | NetBackup KM: How to Modify the Job Instance Label kb1145 |
Jun. 26, 2014
How to modify the Job Instance Label in the PATROL Console. |
Jun. 26, 2014 |
| kb1146 | The Veritas Cluster Server KM is Operating on a Passive Node kb1146 |
Jun. 26, 2014
This article explains why the VCS KM may be operating on a passive node. |
Jun. 26, 2014 |
| kb1147 | Tivoli Storage Manager KM: Troubleshooting Performance Issues kb1147 |
Jun. 26, 2014
How to troubleshoot Tivoli Storage Manager KM performance issues. |
Jun. 26, 2014 |
| kb1144 | Troubleshooting Backup Monitoring KM Issues kb1144 |
Jun. 26, 2014
This article lists the issues frequently encountered with the Backup Monitoring KMs. |
Jun. 26, 2014 |
| kb1142 | Unable to Install Sentry 's Connectors on BMC Capacity Optimization v9.5.01 kb1142 |
Jun. 2, 2014
What to do if you are using BMC Capacity Optimization v.9.5.01 (SP1) and wish to install the version 4.0.00 of the Sentry Software’s connectors. |
Jun. 2, 2014 |
| kb1141 | Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated kb1141 |
May. 30, 2014
How to change the default cell rule to close the Sentry class-41 events when class-9 events are generated. |
May. 30, 2014 |
| kb1140 | Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers with Hardware Sentry kb1140 |
May. 20, 2014
The three methods to connect to an ESX host server to collect LUN pathcount information. |
May. 20, 2014 |
| kb1138 | Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5 kb1138 |
May. 13, 2014
How to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5. |
May. 13, 2014 |
| kb1137 | What is the difference between Host Mapping and Reconciled Host Mapping? kb1137 |
May. 7, 2014
What is the difference between Host Mapping and Reconciled Host Mapping, and how Sentry Software’s ETLs for TrueSight Capacity Optimization provides both Host Mapping and Reconciled Host Mapping information. |
May. 7, 2014 |
| kb1136 | Monitoring Multiple IBM Tivoli Storage Manager Server Instances (TSM) kb1136 |
Jul. 15, 2014
How to monitor multiple Tivoli Storage Manager server instances on a TSM node, using Tivoli Storage Manager KM for PATROL. |
Jul. 15, 2014 |
| kb1134 | BPPM Group View: Monitors not Displayed in Tree Views kb1134 |
Mar. 4, 2014
What to do if the tree view available in the BPPM 9.0 console only displays the devices and not the monitors. |
Mar. 4, 2014 |
| kb1130 | Forcing the KM to Run in Classic Mode kb1130 |
Aug. 20, 2018
How to force the Sentry Software's KMs to run in Classic mode. |
Aug. 20, 2018 |
| kb1133 | Hardware Monitoring: SNMP-based connectors test fails with errno: 100 on Linux kb1133 |
Mar. 4, 2014
What to do if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors. |
Mar. 4, 2014 |
| kb1135 | High CPU and PATROL Crash Issues after loading Hardware Sentry KM kb1135 |
Mar. 4, 2014
How to prevent high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL. |
Mar. 4, 2014 |
| kb1131 | Monitoring IronPort Systems with Monitoring Studio kb1131 |
Jun. 24, 2022
How to monitor IronPort Systems with Monitoring Studio v9.4. |
Jun. 24, 2022 |
| kb1132 | Verifying that Every EMC Disk Arrays are Properly Attached to an EMC SMI-S Provider kb1132 |
Mar. 4, 2014
How to verify that the EMC SMI-S Provider discovers every disk arrays with the TestSmiProvider tool. |
Mar. 4, 2014 |
| kb1129 | Deduplicating PATROL Events with Different mc_origin_key Slot Values kb1129 |
Feb. 3, 2014
How to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration. |
Feb. 3, 2014 |
| kb1127 | Troubleshooting the Dell Open Manage Server Administrator kb1127 |
Jan. 29, 2014
How to verify that the Dell Open Manage Server Administrator is operating properly. |
Jan. 29, 2014 |
| kb1126 | Monitoring Microsoft Lync Server 2013/Skype for Business with Monitoring Studio 8 or 9 kb1126 |
Dec. 5, 2017
How to monitor Microsoft Lync Server 2013/Skype for Business in BMC PATROL and/or BMC TrueSight Operations Management to detect failures, errors and performance problems. |
Dec. 5, 2017 |
| kb1124 | Problem: BPM Express for Dell Compellent Fails to Collect Data kb1124 |
Sep. 11, 2013
Why BMC Performance Manager Express for Dell Compellent fails to collect data. |
Sep. 11, 2013 |
| kb1125 | Verifying the IBM Director Agent is Operating Properly kb1125 |
Sep. 11, 2013
Workaround techniques to verify that the IBM Director Agent is operating properly. |
Sep. 11, 2013 |
| kb1123 | Other Sentry KMs Stop Working After EMC KM 3.1.00 Install kb1123 |
Sep. 10, 2013
If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a Could not find a suitable JRE error message. |
Sep. 10, 2013 |
| kb1122 | Monitoring Studio: Monitoring Remote Log/Flat Files kb1122 |
Jul. 18, 2013
How to monitor remote log/flat files with Monitoring Studio. |
Jul. 18, 2013 |
| kb1121 | Monitoring MySQL Server 5.5 with Monitoring Studio kb1121 |
Apr. 30, 2020
How to monitor MySQL Server 5.5 with Monitoring Studio. |
Apr. 30, 2020 |
| kb1120 | Displaying the System Name and Hostname of the Monitored System in Alert Actions kb1120 |
Jun. 5, 2013
How to retrieve and view the actual system name and/or the configured hostname/IP address of a system being monitored remotely, while using an alert action (e.g. Trigger a PATROL Event). |
Jun. 5, 2013 |
| kb1119 | Generating Test Events with Hardware Sentry KM for PATROL kb1119 |
Apr. 30, 2020
How to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL. |
Apr. 30, 2020 |
| kb1118 | Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System kb1118 |
Jun. 5, 2013
How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system. |
Jun. 5, 2013 |
| kb1117 | No command type for parameter '<parameter_name>' -- parameter suspended kb1117 |
May. 31, 2013
How to prevent error messages due to a threshold management issue in the BMC Event Management KM. |
May. 31, 2013 |
| kb1116 | Enabling CIM Server on the ESXi System kb1116 |
May. 16, 2019
How to enable the CIM server and restart the relevant services. |
May. 16, 2019 |
| kb1115 | IBM Director Agent - Adding Authenticated Users kb1115 |
May. 24, 2013
How to get the CIM server configuration on IBM servers and add authenticated users. |
May. 24, 2013 |
| kb1114 | Creating a Hierarchical View in BMC ProactiveNet Performance Management kb1114 |
May. 15, 2013
Create a hierarchical view of the systems monitored by the Sentry KMs in BMC ProactiveNet Performance Management. |
May. 15, 2013 |
| kb1113 | Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM) kb1113 |
Apr. 13, 2013
How to integrate the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM). |
Apr. 13, 2013 |
| kb1112 | Log File Monitoring: Searching for a String and Triggering Alarm for each Occurrence kb1112 |
Feb. 21, 2013
How to automatically be informed when a specific string is logged in a file with Monitoring Studio. |
Feb. 21, 2013 |
| kb1107 | Managing Thresholds in Hardware Sentry KM for PATROL kb1107 |
Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. |
Sep. 24, 2013 |
| kb1108 | Managing Thresholds: the Event Management Thresholds Mechanism kb1108 |
Feb. 21, 2013
How to manage Event Management thresholds in Hardware Sentry KM for PATROL. |
Feb. 21, 2013 |
| kb1109 | Managing Thresholds: the Tuning Thresholds Mechanism kb1109 |
Feb. 21, 2013
How to manage Tuning thresholds in Hardware Sentry KM for PATROL. |
Feb. 21, 2013 |
| kb1111 | Monitoring Studio: Executing Commands in Windows PowerShell Using the Command-line Analysis Tool kb1111 |
Feb. 21, 2013
Use the command-line analysis tool in Monitoring Studio to execute commands in Windows PowerShell. |
Feb. 21, 2013 |
| kb1110 | Preventing the Automatic Discovery of EMC Symmetrix Arrays kb1110 |
Feb. 21, 2013
How to prevent EMC Symmetrix Arrays from being automatically detected. |
Feb. 21, 2013 |
| kb1106 | Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository kb1106 |
Feb. 21, 2013
How to make the Sentry Software's KMs appear in BPPM CMA Monitoring Repository. |
Feb. 21, 2013 |
| kb1105 | Monitoring Studio: Extracting Values from a Multiple-Line File kb1105 |
Feb. 14, 2013
How to extract a numeric value from a multiple line data record using Monitoring Studio. |
Feb. 14, 2013 |
| kb1103 | Handling PATROL Events of Class 11/41 kb1103 |
Jan. 22, 2013
How to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. |
Jan. 22, 2013 |
| kb1104 | Integrating the Events Generated by the KMs into BMC Event Manager kb1104 |
Jan. 22, 2013
How to integrate the events generated by the Sentry Software's KMs into BMC Event Manager (BEM). |
Jan. 22, 2013 |
| kb1101 | Installing the Hitachi Device Manager Agent on Linux kb1101 |
Nov. 9, 2012
How to install the Hitachi Device Manager agent on Linux to get performance statistics from Hitachi Virtual Storage Platform (VSP) |
Nov. 9, 2012 |
| kb1102 | Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry kb1102 |
May. 17, 2019
How to monitor the physical links of HP Virtual Connect with Hardware Sentry KM for PATROL. |
May. 17, 2019 |
| kb1100 | SNMP 'get_next' fails on Network adapter on HP ProLiant Servers kb1100 |
Nov. 7, 2012
What to do if SNMP 'get_next' fails on Network adapter on HP ProLiant Servers. |
Nov. 7, 2012 |
| kb1099 | Monitoring PostgreSQL with Monitoring Studio using the Database Query Analysis Tool kb1099 |
Mar. 11, 2014
How to configure the monitoring of PostgreSQL Database with Monitoring Studio |
Mar. 11, 2014 |
| kb1098 | SMI-S Provider Returning Incorrect Operational Status Field from CLARiiON and VNX Arrays kb1098 |
Jul. 25, 2012
What to do if the SMI-S provider is returning incorrect Operational Status field from CLARiiON and VNX Arrays. |
Jul. 25, 2012 |
| kb1097 | Installing Sentry Software's KMs on Open VMS kb1097 |
Jul. 5, 2012
How to install Sentry Software's KMs on Open VMS: Procedure to extract and load required files manually. |
Jul. 5, 2012 |
| kb1096 | Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00 kb1096 |
Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. The different types of thresholds available and the concept of the ANYINST and ALL_INSTANCES mechanism. |
Sep. 24, 2013 |
| kb1095 | Monitoring Sun StorageTek Disk Arrays with Hardware Sentry kb1095 |
Mar. 22, 2012
How to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware. |
Mar. 22, 2012 |
| kb1094 | Monitoring 3PAR Storage Arrays with Hardware Sentry kb1094 |
Jul. 2, 2019
How to enable the 3PAR SMI-S provider and set up the hardware monitoring of 3PAR Storage Arrays. |
Jul. 2, 2019 |
| kb1093 | Monitoring Studio: Monitoring the Processes of a Specific User kb1093 |
Mar. 13, 2012
How to monitor the processes of a specific user with Monitoring Studio. |
Mar. 13, 2012 |
| kb1092 | Monitoring Microsoft Lync Server 2010 with Monitoring Studio kb1092 |
Apr. 30, 2020
How to monitor Microsoft Lync Server 2010 with Monitoring Studio. |
Apr. 30, 2020 |
| kb1091 | Verifying hardware status on VMware vSphere client kb1091 |
Jan. 19, 2012
How to verify the components status in the VMware vSphere client. |
Jan. 19, 2012 |
| kb1090 | How to Know Which Version of the Hardware Sentry KM is Currently Installed on Your System? kb1090 |
Dec. 1, 2011
How to find the version of the Hardware Sentry KM currently installed on your system. |
Dec. 1, 2011 |
| kb1089 | Monitoring Disk Space on UNC Mounted Drives using Monitoring Studio kb1089 |
Nov. 30, 2011
How to configure the Monitoring Studio KM to monitor the available disk space on network mounted drives. |
Nov. 30, 2011 |
| kb1087 | Monitoring Studio: Acknowledging Alerts Using Alert Action kb1087 |
Nov. 22, 2011
How to configure a customized alert action to acknowledge an alert after a certain amount of time. |
Nov. 22, 2011 |
| kb1088 | Monitoring Studio: File Monitoring on Dynamic Files kb1088 |
Nov. 22, 2011
How to monitor the latest log files generated every day. |
Nov. 22, 2011 |
| kb1086 | Automatically Resetting the Value of a Parameter when a Threshold is Reached kb1086 |
Nov. 3, 2011
How to automatically reset the value of a parameter when a threshold is reached. |
Nov. 3, 2011 |
| kb1085 | Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry kb1085 |
Jul. 11, 2013
How to monitor the health of Cisco MDS 9000 Series FC Switches and detect hardware failures. |
Jul. 11, 2013 |
| kb1084 | Monitoring HP StorageWorks MSA2000/P2000 with Hardware Sentry kb1084 |
May. 20, 2019
How to configure the Hardware Monitoring solution to monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems. |
May. 20, 2019 |
| kb1083 | Hardware Monitoring: Errors Triggering Alerts on the ErrorCount Parameter for Physical Disks on Sun Solaris Systems kb1083 |
Aug. 1, 2011
On Sun Solaris systems, the ErrorCount parameter shows the number of errors that occurred on each physical disk since the last counter reset (either a reboot or a manual acknowledge and reset of the parameter). This article details which conditions are taken into account by the ErrorCount parameter and trigger an alarm. |
Aug. 1, 2011 |
| kb1082 | Monitoring Studio: Calculating the Standard Deviation using the Multi-Parameter Formula kb1082 |
Jul. 29, 2011
How to calculate the standard deviation using the Multi-Parameter Formula tool. |
Jul. 29, 2011 |
| kb1081 | Integrating Hardware Sentry KM with BMC Portal kb1081 |
Jun. 21, 2011
How to integrate Hardware Sentry KM with BMC Portal v.2.3. and higher. |
Jun. 21, 2011 |
| kb1080 | Using Sudo in Hardware Sentry KM kb1080 |
Jun. 13, 2011
How to configure Hardware Sentry KM to use 'sudo' on Linux and UNIX systems. |
Jun. 13, 2011 |
| kb1070 | EMC SMI-S Provider: Basic Operations kb1070 |
May. 31, 2011
What are the basic operations available for the EMC SMI-S Provider. |
May. 31, 2011 |
| kb1069 | EMC SMI-S Provider: Getting CLARiiON Performance in the Profiler kb1069 |
May. 31, 2011
How to get CLARiiON performance in the Profiler: Detailed procedure for the Profiler using Navisphere and Unisphere. |
May. 31, 2011 |
| kb1067 | EMC SMI-S Provider: Modifying the Port kb1067 |
May. 31, 2011
How to change the port on which the EMC SMI-S Provider listens from the server the EMC SMI-S Provider is running and from Profiler GUI. |
May. 31, 2011 |
| kb1068 | EMC SMI-S Provider: Troubleshooting kb1068 |
May. 31, 2011
Troubleshooting the EMC SMI-S Provider: Learn how to fix errors that may occur with the EMC SMI-S Provider. |
May. 31, 2011 |
| kb1073 | HDS SMI-S Provider: Enabling SMI-S on Device Manager kb1073 |
May. 31, 2011
How to enable SMI-S on Device Manager during the installation process. |
May. 31, 2011 |
| kb1072 | HDS SMI-S Provider: Getting Performance Metrics kb1072 |
May. 31, 2011
How performance metrics are retrieved from Hitachi Data Systems. |
May. 31, 2011 |
| kb1078 | IBM SMI-S Provider: Basic operations kb1078 |
May. 31, 2011
IBM SMI-S Provider: How to add an array to the IBM SMI-S Provider and how to remove it. |
May. 31, 2011 |
| kb1077 | IBM SMI-S Provider: Configuring the CIM Agent kb1077 |
May. 31, 2011
How to configure the CIM Agent with the CIM interface for management applications. |
May. 31, 2011 |
| kb1079 | IBM SMI-S Provider: Miscellaneous Information kb1079 |
May. 31, 2011
Miscellaneous information about the IBM SMI-S Provider (default username and password and service). |
May. 31, 2011 |
| kb1064 | Hardware Monitoring: Disabling Missing Device Detection kb1064 |
May. 23, 2011
How to disable missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes. |
May. 23, 2011 |
| kb1063 | Hardware Monitoring: Enabling Missing Device Detection kb1063 |
May. 23, 2011
How to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx. |
May. 23, 2011 |
| kb1065 | Hardware Sentry: Some Connectors Shows a Zero Byte Size kb1065 |
May. 23, 2011
Why the Hardware Sentry KM package contains a set of zero bytes connectors. |
May. 23, 2011 |
| kb1061 | Object IDs shown in Hardware Sentry KM do not Match with Other Management Consoles kb1061 |
Mar. 25, 2011
Why object IDs shown in Hardware Sentry KM do not match with other management consoles. |
Mar. 25, 2011 |
| kb1060 | Hardware Monitoring: Modifying the Maximum Number of Hosts kb1060 |
Feb. 22, 2011
How to monitor more than 5 devices with Hardware Sentry KM for PATROL. |
Feb. 22, 2011 |
| kb1059 | Monitoring a Cisco UCS B-Series Blade Chassis kb1059 |
Oct. 26, 2023
How to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM. |
Oct. 26, 2023 |
| kb1058 | Monitoring Cisco UCS Servers Through Their IMC kb1058 |
Nov. 8, 2023
How to monitor Cisco UCS servers through their IMC with Hardware Sentry |
Nov. 8, 2023 |
| kb1054 | Hardware Monitoring: Understanding Missing Devices and Connector Failures kb1054 |
Dec. 3, 2010
This article helps understand missing devices and connector failures. |
Dec. 3, 2010 |
| kb1052 | Monitoring Dell EMC Symmetrix VMAX Disk Arrays kb1052 |
May. 7, 2021
How to monitor Dell EMC Symmetrix VMAX disk arrays using the Storage Analyzer KM, Hardware Sentry KM and EMC Disk Arrays KM. |
May. 7, 2021 |
| kb1051 | Monitoring Studio: Getting Automatically Notified by Email for an Error in a Log File kb1051 |
Jul. 11, 2013
How to set up an email notification when a particular string is found in the output file of any application. |
Jul. 11, 2013 |
| kb1050 | Monitoring Dell EMC CLARiiON Using the SMI-S Provider kb1050 |
May. 16, 2019
How to install and configure the EMC SMI-S Provider and set up the monitoring of Dell EMC CLARiiON Disk Arrays. |
May. 16, 2019 |
| kb1049 | Monitoring IBM AIX Servers with Hardware Sentry kb1049 |
Apr. 27, 2021
How to monitor IBM AIX Servers with Hardware Sentry KM. |
Apr. 27, 2021 |
| kb1046 | Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry kb1046 |
Jul. 11, 2013
How to monitor Sun Fire F12K, F15K, E20K and E25K servers with Hardware Sentry KM. |
Jul. 11, 2013 |
| kb1047 | Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry kb1047 |
Sep. 30, 2013
How to monitor Sun Fire M4000, M5000, M8000 and M9000 servers with Hardware Sentry KM. |
Sep. 30, 2013 |
| kb1042 | Monitoring IBM BladeCenter Systems with Hardware Sentry kb1042 |
Aug. 1, 2013
Monitoring IBM BladeCenter Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Aug. 1, 2013 |
| kb1041 | Monitoring IBM xSeries Servers with Hardware Sentry kb1041 |
Jun. 28, 2021
Monitoring IBM xSeries servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Jun. 28, 2021 |
| kb1043 | Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry kb1043 |
Sep. 17, 2010
Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Sep. 17, 2010 |
| kb1044 | Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry kb1044 |
Sep. 17, 2010
How to monitor Sun SPARC T1 and T2 systems with Hardware Sentry KM. |
Sep. 17, 2010 |
| kb1045 | Monitoring Sun X86 and X64 Systems with Hardware Sentry kb1045 |
Sep. 17, 2010
How to monitor Sun X86 and X64 systems with Hardware Sentry KM. |
Sep. 17, 2010 |
| kb1040 | Monitoring Dell Blade Servers with Hardware Sentry kb1040 |
Aug. 1, 2013
Monitoring Dell Blade Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components. |
Aug. 1, 2013 |
| kb1039 | Monitoring Dell PowerEdge Servers with Hardware Sentry KM kb1039 |
Mar. 24, 2022
How to monitor Dell PowerEdge servers with Hardware Sentry KM. |
Mar. 24, 2022 |
| kb1038 | Monitoring HP ProLiant Servers with Hardware Sentry kb1038 |
Dec. 13, 2023
How to monitor HP ProLiant servers running Linux, Solaris, Windows, or VMWare ESX. |
Dec. 13, 2023 |
| kb1037 | Improving BMC Performance Manager Express for Hardware Upgrade Speed kb1037 |
Aug. 16, 2010
How to improve BMC Performance Manager Express for Hardware upgrade speed. |
Aug. 16, 2010 |
| kb1036 | Unable to Perform Remote Monitoring from Windows 2008 Servers with UAC Turned on kb1036 |
Jul. 23, 2010
Why remote monitoring from a Windows 2008 server with UAC turned on fails. |
Jul. 23, 2010 |
| kb1034 | Monitoring IBM DS6000/DS8000 Series Disk Systems with Hardware Sentry kb1034 |
Jun. 18, 2010
How to monitor IBM DS6000/DS8000 Series disk systems with Hardware Sentry KM for PATROL and BMC Performance Express for Hardware. |
Jun. 18, 2010 |
| kb1033 | Infinite Loop Reported in the PATROL Agent Log or System Output Window kb1033 |
Jul. 2, 2013
Why an infinite loop is reported in the PATROL Agent log or System Output Window. |
Jul. 2, 2013 |
| kb1032 | Monitoring Studio: Monitoring SSL Certificate Expiration Date kb1032 |
Jun. 8, 2010
How to automatically know when an SSL Certificate is reaching its expiration date with Monitoring Studio and BMC Performance Manager Express Monitoring Studio. |
Jun. 8, 2010 |
| kb1031 | All SNMP-based Connectors Fail for one Hour before Reactivating kb1031 |
Apr. 30, 2010
What to do if all the SNMP based connectors fail for one hour before reactivating. |
Apr. 30, 2010 |
| kb1030 | Monitoring VMWare ESX/ESXi (BMC Performance Manager Express for Hardware) kb1030 |
Feb. 16, 2010
How to monitor Monitoring VMWare ESX/ESXi with BMC Performance Manager Express for Hardware. |
Feb. 16, 2010 |
| kb1029 | Monitoring VMWare ESX/ESXi with Hardware Sentry kb1029 |
Dec. 10, 2021
How to monitor VMWare ESX/ESXi with Hardware Sentry: pre-requisites and procedure involved in monitoring a server installed with VMware ESX/ESXi. |
Dec. 10, 2021 |
| kb1028 | Monitoring Studio: Counting the Number of Files in a Specific Directory kb1028 |
Feb. 15, 2010
Know the number of files stored in a directory using Monitoring Studio. |
Feb. 15, 2010 |
| kb1026 | Monitoring Brocade SAN Switches with Hardware Sentry kb1026 |
May. 22, 2019
How to monitor the health and performance of Brocade SAN switches with Hardware Sentry. |
May. 22, 2019 |
| kb1027 | Monitoring Cisco MDS 9020 Fabric Switches with Hardware Sentry kb1027 |
Feb. 8, 2010
How to monitor the health and performance of Cisco MDS 9020 Fabric Switches with Hardware Sentry. |
Feb. 8, 2010 |
| kb1024 | Monitoring IBM DS3000, DS4000 and DS5000 Series Disk Storage Systems kb1024 |
Dec. 17, 2009
How to monitor DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility. |
Dec. 17, 2009 |
| kb1022 | No Environment Information on Sun T1000/T2000 Servers kb1022 |
Nov. 2, 2009
Reason why environment information is missing on Sun T1000/T2000 Servers (aka T100 / T200). |
Nov. 2, 2009 |
| kb1021 | Hardware Monitoring: Abnormally High CPU consumption on SUN platforms kb1021 |
Oct. 22, 2009
When monitoring SUN servers with BMC Performance Manager Express for Hardware 2.7.03 and 2.7.04, the SunNetwork and the Sunprtpicl connectors generate numerous processes and thus a high CPU load. |
Oct. 22, 2009 |
| kb1011 | DCOM 10009 Errors in the System Event Log of RSM Servers kb1011 |
Sep. 24, 2009
DCOM 10009 errors appear in the System Event Log of the RSM servers when WMI Script Mode is enabled. |
Sep. 24, 2009 |
| kb1018 | How to Check the IBM Director's version Number kb1018 |
Sep. 24, 2009
How to check the IBM Director's version number installed on your LINUX system. |
Sep. 24, 2009 |
| kb1015 | HP NC360T not Monitored on Servers Running Windows. kb1015 |
Sep. 24, 2009
Why HP NC360T is not monitored on servers running Windows. |
Sep. 24, 2009 |
| kb1016 | Instances are Missing Even Though Connectors Are Properly Loaded kb1016 |
Sep. 24, 2009
Why some instances are missing although connectors are properly loaded. |
Sep. 24, 2009 |
| kb1012 | Monitoring Studio Does not Take into Account a Change to the Polling Interval kb1012 |
Sep. 24, 2009
Why Monitoring Studio does not take into account a change to the Polling Interval. |
Sep. 24, 2009 |
| kb1017 | Monitoring Studio: Unexpected Output for a String Search kb1017 |
Sep. 24, 2009
Why a string search performed on a flat/log file may return an abnormal output. |
Sep. 24, 2009 |
| kb1019 | No Hardware Data Collected due to WMI Memory Leak kb1019 |
Sep. 24, 2009
What to do if the various WMI patches from BMC or Sentry do not seem to have cured the WMI Memory leak on your system. |
Sep. 24, 2009 |
| kb1014 | No Storage Connector Activating when Monitoring Dell Servers kb1014 |
Sep. 24, 2009
Why no storage connector is activating when monitoring Dell Servers and why no physical or logical disks are shown. |
Sep. 24, 2009 |
| kb1013 | Sudo Configuration Methods / Execution Methods kb1013 |
Sep. 24, 2009
How to configure Hardware PM to use different credentials or the sudo utility (3 methods). |
Sep. 24, 2009 |
| kb1006 | Hardware Monitoring: Error Percentages Greater than 100 Reported on Fiber Switches kb1006 |
Sep. 17, 2009
When monitoring fiber switches with Hardware Sentry KM for PATROL, certain ports return error percentages greater than 100%. |
Sep. 17, 2009 |
| kb1008 | Hardware Monitoring: No Environmental Information Available on IBM xSeries Servers kb1008 |
Sep. 17, 2009
A problem with the IPMI driver prevents the proper monitoring of the environment on IBM xSeries servers. |
Sep. 17, 2009 |
| kb1010 | On IBM xSeries Servers, Disks are not being reported. kb1010 |
Sep. 17, 2009
On IBM xSeries Servers, issues can arrise if both the ServeRaid Extensions for IBM Director and the ServeRaid GUI are installed on the same system. |
Sep. 17, 2009 |
| kb1009 | On IBM xSeries Servers, IBM Director 5.20 or Later Will not Work After Upgrade kb1009 |
Sep. 17, 2009
Due to a problem in its upgrade procedure, the IBM Director Agent stops working, preventing Hardware Sentry KM and BMC Performance Manager Express for Hardware from monitoring the IBM xSeries server. |
Sep. 17, 2009 |
| kb1004 | Hardware Monitoring: Missing Processors and Memory Modules on Sun Fire M8000 and M9000 kb1004 |
Sep. 9, 2009
What to do if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover the processors and memory modules in Sun Fire M8000 and M9000 systems. |
Sep. 9, 2009 |
| kb1003 | Hardware Monitoring: Non-physical Network Cards Displayed on Sun Solaris Systems kb1003 |
Sep. 9, 2009
What to do if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover and monitor non-physical network adapters (sppp0, clprivnet, etc.) on Sun Solaris systems. |
Sep. 9, 2009 |
| kb1005 | Hardware Monitoring: Physical Network Cards not Discovered on Sun Solaris Systems kb1005 |
Sep. 9, 2009
What to do if Hardware Sentry KM for PATROL or BPM Express for Hardware fail to discover network adapters on Sun Solaris systems. |
Sep. 9, 2009 |
| kb1002 | Monitoring HP 9000 and HP Integrity Servers Running HP-UX with Hardware Sentry kb1002 |
May. 16, 2019
How to monitor the hardware of HP 9000 and HP Integrity servers running HP-UX with Hardware Sentry KM. |
May. 16, 2019 |
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