Hardware Sentry KM

ID Title | Description Last Update
kb1331 How to Determine When to Disable Hardware Monitoring When Configuring a Storage Policy in BMC Helix Operations Management
kb1331 | Mar. 7, 2025
This article explains how to verify whether hardware monitoring is supported for your storage systems when configuring a policy in BMC Helix Operations Management.
Mar. 7, 2025
kb1318 How to Monitor NetApp E-Series Storage Systems with Storage Analyzer KM
kb1318 | Jun. 19, 2024
How to set up a policy in BMC TrueSight/Helix to monitor NetApp E-Series storage systems via NetApp SANtricity REST API.
Jun. 19, 2024
kb1317 How to Monitor NetApp FAS/AFF Filers with Storage Analyzer KM
kb1317 | Jun. 19, 2024
How to set up a policy in BMC TrueSight/Helix to monitor NetApp FAS/AFF Filers (in Cluster-mode only) via NetApp ONTAP REST API.
Jun. 19, 2024
kb1310 How to force KMs to use a custom version of JRE/JDK
kb1310 | May. 16, 2024
This article explains how to force KMs to use a custom version of Java (JRE/JDK) located in a specific directory.
May. 16, 2024
kb1306 EMC SMI-S Agent (ECOM) Connector Stopped Working After Migrating to Dell Solutions Enabler v10
kb1306 | Dec. 12, 2023
This article explains why the Hardware Sentry KM and the EMC SMI-S Agent (ECOM) connector stop working after migrating to Dell Solutions Enabler v10 and provides a workaround to monitor VMAX/PowerMax systems.
Dec. 12, 2023
kb1303 More Easily Identify Your Devices Monitored Through a Proxy in TrueSight / Helix Operations Management
kb1303 | Oct. 27, 2023
How to specify a MetaFQDN for your storage systems monitored through a proxy to make their identification easier in TrueSight and Helix Operations Management
Oct. 27, 2023
kb1301 Reinitializing Sentry Software's KMs After a Firmware Upgrade, a KM upgrade, or Connectors Install
kb1301 | Oct. 12, 2023
How to reinitialize the Hardware Sentry KM and/or Storage Analyzer KM after a firmware upgrade, a KM upgrade, or connectors install.
Oct. 12, 2023
kb1302 Pausing the Monitoring of Endpoints Before Firmware Upgrade or Maintenance Activities
kb1302 | Sep. 27, 2023
How to pause the monitoring of servers and/or endpoints before any firmware upgrade or maintenance activity.
Sep. 27, 2023
kb1295 Required Roles and Permissions for Hardware and Storage Monitoring
kb1295 | Jun. 26, 2025
This articles outlines the roles or permissions required to monitor Dell EMC, Hitachi, HP, IBM, NetApp, Pure, and RedHat systems.
Jun. 26, 2025
kb1279 Monitoring Studio X REST API through TSPS: Global Monitoring Inventory
kb1279 | Mar. 15, 2021
How to get a hardware/software asset using Monitoring Studio X and Hardware Sentry KM. Inventory scripts available on GitHub.
Mar. 15, 2021
kb1276 Using IPMI to Monitor Hardware
kb1276 | Dec. 16, 2020
Using IPMI to monitor hardware. Advantages, disadvantages and recommended usage.
Dec. 16, 2020
kb1275 TrueSight Presentation Server Does Not Load After Installing Hardware Sentry TSPS component
kb1275 | Nov. 17, 2020
What to do when the TrueSight Presentation Server interface does not load after installing the Hardware Sentry TSPS component.
Nov. 17, 2020
kb1273 EMC VNXe - File System Running Out of Space
kb1273 | Nov. 5, 2020
This article outlines a known issue with EMC VNXe systems which can be exacerbated by monitoring the platform with Hardware Sentry KM. It also provides a workaround for the problem.
Nov. 5, 2020
kb1272 Forcing Detection of WMI-based Connectors when Required WMI Namespace is Unavailable
kb1272 | Jun. 5, 2020
How to work around the WMI restrictions created by some antivirus programs, which can cause some connectors to fail.
Jun. 5, 2020
kb1270 Performance and Stability Best Practices for Hardware Sentry KM
kb1270 | May. 27, 2020
Recommended configuration for optimal performance of Hardware Sentry KM.
May. 27, 2020
kb1267 SSH-based monitoring fails due to incompatible Java versions
kb1267 | Apr. 14, 2020
Troubleshooting monitoring issues caused by incompatible Java versions.
Apr. 14, 2020
kb1263 System Requirements for Sentry KMs
kb1263 | Mar. 25, 2020
This article provides the minimum hardware requirements for the PATROL Agent and Sentry KMs.
Mar. 25, 2020
kb1250 Monitoring EMC Isilon Clusters (REST API) Using Hardware Sentry
kb1250 | Apr. 30, 2019
How to monitor EMC Isilon Clusters through the REST API.
Apr. 30, 2019
kb1245 Identifying and Locating Devices in TrueSight
kb1245 | Jul. 8, 2021
How to locate the devices discovered by the Sentry's Monitoring KMs in TrueSight.
Jul. 8, 2021
kb1235 Troubleshooting WMI-Based Connectors
kb1235 | Dec. 31, 2018
How to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected.
Dec. 31, 2018
kb1228 Monitoring an IBM Storwize Disk Array V7000 (SSH) using an Encryption Key File with Hardware Sentry
kb1228 | Oct. 24, 2018
How to monitor an IBM Storwize Disk Array V7000 via SSH using an encryption key file instead of a regular password.
Oct. 24, 2018
kb1227 Troubleshooting the Monitoring of Fiber Channel Cards on Windows Systems
kb1227 | Oct. 24, 2018
How to verify that a Fiber Channel Card is recognized by a Windows system.
Oct. 24, 2018
kb1234 SSH-Based Connectors Stopped Working
kb1234 | Oct. 13, 2023
How to diagnose SSH issues when SSH-based connectors stop working.
Oct. 13, 2023
kb1238 Collecting an SNMP Walk/Dump
kb1238 | Jul. 26, 2018
How to collect an SNMP walk or dump when requested by the Sentry Support Team.
Jul. 26, 2018
kb1225 SNMP-Based Connectors Stopped Working
kb1225 | Oct. 13, 2023
How to diagnose SNMP issues when SNMP-based connectors stop working.
Oct. 13, 2023
kb1230 Monitoring HP Blade Systems with Hardware Sentry
kb1230 | Jul. 18, 2018
How to monitor HP Blade Systems in TrueSight using Hardware Sentry.
Jul. 18, 2018
kb1226 EMC VNX Monitoring with Hardware Sentry Fails Because of Special Characters in the Password
kb1226 | Jun. 28, 2018
SSH credentials required to access EMC VNX disk array through naviseccli.
Jun. 28, 2018
kb1213 Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles
kb1213 | Jan. 31, 2018
How to reduce the number of Hardware Sentry internal events in TrueSight or PATROL consoles.
Jan. 31, 2018
kb1212 Enabling Debug for Sentry's KMs in the TrueSight/BPPM and PATROL Classic Consoles
kb1212 | Jul. 17, 2018
How to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles.
Jul. 17, 2018
kb1208 Hardware Monitoring: Monitoring Servers Using WBEM
kb1208 | Nov. 8, 2017
How to monitor EMC Disk Arrays with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure is mostly the same for other servers.
Nov. 8, 2017
kb1206 Hardware Monitoring: Monitoring Servers Using SNMP
kb1206 | Aug. 29, 2017
How to monitor Dell EqualLogic storage systems with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure is mostly the same for other servers.
Aug. 29, 2017
kb1205 Monitoring VNX Disk Arrays
kb1205 | Jun. 13, 2019
How to monitor VNX disk arrays with the Sentry Software's KMs.
Jun. 13, 2019
kb1187 Hardware Monitoring: Monitoring Linux Servers in TrueSight
kb1187 | Nov. 29, 2016
How to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector.
Nov. 29, 2016
kb1023 Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems
kb1023 | Aug. 25, 2016
How to monitor IBM DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility.
Aug. 25, 2016
kb1181 Monitoring Hitachi Disk Arrays
kb1181 | Apr. 28, 2021
How to monitor Hitachi AMS, HNAS, HUS, HUS-VM, USP, VSP, and G Series with Hitachi Disk Arrays KM, Hardware Sentry KM, and Storage Analyzer KM.
Apr. 28, 2021
kb1173 Monitoring Oracle Exalogic Systems with Hardware Sentry
kb1173 | Sep. 17, 2015
How to monitor Oracle Exalogic systems with Hardware Sentry.
Sep. 17, 2015
kb1171 Monitoring Oracle Exadata Systems with Hardware Sentry
kb1171 | Aug. 6, 2015
How to monitor Oracle ExaData systems with Hardware Sentry.
Aug. 6, 2015
kb1169 Monitoring Oracle VCA with Hardware Sentry
kb1169 | Jun. 18, 2015
How to monitor Oracle VCA with Hardware Sentry: List of requirements and detailed examples.
Jun. 18, 2015
kb1162 Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02
kb1162 | Nov. 26, 2014
How to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02
Nov. 26, 2014
kb1159 Enabling Debug from the Command-line Interface
kb1159 | Nov. 18, 2014
How to enable debug for the Hardware Sentry KM via the command-line interface.
Nov. 18, 2014
kb1266 Monitoring Dell Compellent Systems with Hardware Sentry
kb1266 | Apr. 1, 2020
How to configure Dell Compellent Storage Manager to monitor Dell Compellent with Hardware Sentry KM.
Apr. 1, 2020
kb1154 Monitoring HP-UX Servers Through the HP WBEM Provider
kb1154 | Jul. 17, 2025
How to monitor the hardware health of HP-UX servers through the HP WBEM provider.
Jul. 17, 2025
kb1151 Hardware Sentry KM: Some OS Commands Fail and Return no Result
kb1151 | Aug. 6, 2014
What to do when OS Commands time out and return no results.
Aug. 6, 2014
kb1150 Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers
kb1150 | Aug. 5, 2014
How to monitor Windows 2008 servers with local admin accounts and WMI.
Aug. 5, 2014
kb1148 Leveraging the HSNM2 CLI to Monitor Hitachi (HDS) AMS, HUS Systems
kb1148 | May. 17, 2019
How to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL.
May. 17, 2019
kb1140 Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers with Hardware Sentry
kb1140 | May. 20, 2014
The three methods to connect to an ESX host server to collect LUN pathcount information.
May. 20, 2014
kb1133 Hardware Monitoring: SNMP-based connectors test fails with errno: 100 on Linux
kb1133 | Mar. 4, 2014
What to do if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors.
Mar. 4, 2014
kb1135 High CPU and PATROL Crash Issues after loading Hardware Sentry KM
kb1135 | Mar. 4, 2014
How to prevent high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL.
Mar. 4, 2014
kb1127 Troubleshooting the Dell Open Manage Server Administrator
kb1127 | Jan. 29, 2014
How to verify that the Dell Open Manage Server Administrator is operating properly.
Jan. 29, 2014
kb1125 Verifying the IBM Director Agent is Operating Properly
kb1125 | Sep. 11, 2013
Workaround techniques to verify that the IBM Director Agent is operating properly.
Sep. 11, 2013
kb1119 Generating Test Events with Hardware Sentry KM for PATROL
kb1119 | Apr. 30, 2020
How to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL.
Apr. 30, 2020
kb1118 Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System
kb1118 | Jun. 5, 2013
How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system.
Jun. 5, 2013
kb1116 Enabling CIM Server on the ESXi System
kb1116 | May. 16, 2019
How to enable the CIM server and restart the relevant services.
May. 16, 2019
kb1107 Managing Thresholds in Hardware Sentry KM for PATROL
kb1107 | Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL.
Sep. 24, 2013
kb1108 Managing Thresholds: the Event Management Thresholds Mechanism
kb1108 | Feb. 21, 2013
How to manage Event Management thresholds in Hardware Sentry KM for PATROL.
Feb. 21, 2013
kb1109 Managing Thresholds: the Tuning Thresholds Mechanism
kb1109 | Feb. 21, 2013
How to manage Tuning thresholds in Hardware Sentry KM for PATROL.
Feb. 21, 2013
kb1103 Handling PATROL Events of Class 11/41
kb1103 | Jan. 22, 2013
How to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded.
Jan. 22, 2013
kb1102 Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry
kb1102 | May. 17, 2019
How to monitor the physical links of HP Virtual Connect with Hardware Sentry KM for PATROL.
May. 17, 2019
kb1097 Installing Sentry Software's KMs on Open VMS
kb1097 | Jul. 5, 2012
How to install Sentry Software's KMs on Open VMS: Procedure to extract and load required files manually.
Jul. 5, 2012
kb1096 Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00
kb1096 | Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. The different types of thresholds available and the concept of the ANYINST and ALL_INSTANCES mechanism.
Sep. 24, 2013
kb1095 Monitoring Sun StorageTek Disk Arrays with Hardware Sentry
kb1095 | Mar. 22, 2012
How to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware.
Mar. 22, 2012
kb1094 Monitoring 3PAR Storage Arrays with Hardware Sentry
kb1094 | Jul. 2, 2019
How to enable the 3PAR SMI-S provider and set up the hardware monitoring of 3PAR Storage Arrays.
Jul. 2, 2019
kb1091 Verifying hardware status on VMware vSphere client
kb1091 | Jan. 19, 2012
How to verify the components status in the VMware vSphere client.
Jan. 19, 2012
kb1090 How to Know Which Version of the Hardware Sentry KM is Currently Installed on Your System?
kb1090 | Dec. 1, 2011
How to find the version of the Hardware Sentry KM currently installed on your system.
Dec. 1, 2011
kb1085 Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry
kb1085 | Jul. 11, 2013
How to monitor the health of Cisco MDS 9000 Series FC Switches and detect hardware failures.
Jul. 11, 2013
kb1084 Monitoring HP StorageWorks MSA2000/P2000 with Hardware Sentry
kb1084 | May. 20, 2019
How to configure the Hardware Monitoring solution to monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems.
May. 20, 2019
kb1081 Integrating Hardware Sentry KM with BMC Portal
kb1081 | Jun. 21, 2011
How to integrate Hardware Sentry KM with BMC Portal v.2.3. and higher.
Jun. 21, 2011
kb1080 Using Sudo in Hardware Sentry KM
kb1080 | Jun. 13, 2011
How to configure Hardware Sentry KM to use 'sudo' on Linux and UNIX systems.
Jun. 13, 2011
kb1064 Hardware Monitoring: Disabling Missing Device Detection
kb1064 | May. 23, 2011
How to disable missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes.
May. 23, 2011
kb1063 Hardware Monitoring: Enabling Missing Device Detection
kb1063 | May. 23, 2011
How to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx.
May. 23, 2011
kb1061 Object IDs shown in Hardware Sentry KM do not Match with Other Management Consoles
kb1061 | Mar. 25, 2011
Why object IDs shown in Hardware Sentry KM do not match with other management consoles.
Mar. 25, 2011
kb1059 Monitoring a Cisco UCS B-Series Blade Chassis
kb1059 | Oct. 26, 2023
How to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM.
Oct. 26, 2023
kb1058 Monitoring Cisco UCS Servers Through Their IMC
kb1058 | Nov. 8, 2023
How to monitor Cisco UCS servers through their IMC with Hardware Sentry
Nov. 8, 2023
kb1052 Monitoring Dell EMC Symmetrix VMAX Disk Arrays
kb1052 | May. 7, 2021
How to monitor Dell EMC Symmetrix VMAX disk arrays using the Storage Analyzer KM, Hardware Sentry KM and EMC Disk Arrays KM.
May. 7, 2021
kb1049 Monitoring IBM AIX Servers with Hardware Sentry
kb1049 | Apr. 27, 2021
How to monitor IBM AIX Servers with Hardware Sentry KM.
Apr. 27, 2021
kb1046 Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry
kb1046 | Jul. 11, 2013
How to monitor Sun Fire F12K, F15K, E20K and E25K servers with Hardware Sentry KM.
Jul. 11, 2013
kb1047 Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry
kb1047 | Sep. 30, 2013
How to monitor Sun Fire M4000, M5000, M8000 and M9000 servers with Hardware Sentry KM.
Sep. 30, 2013
kb1042 Monitoring IBM BladeCenter Systems with Hardware Sentry
kb1042 | Aug. 1, 2013
Monitoring IBM BladeCenter Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Aug. 1, 2013
kb1041 Monitoring IBM xSeries Servers with Hardware Sentry
kb1041 | Jun. 28, 2021
Monitoring IBM xSeries servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Jun. 28, 2021
kb1043 Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry
kb1043 | Sep. 17, 2010
Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Sep. 17, 2010
kb1044 Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry
kb1044 | Sep. 17, 2010
How to monitor Sun SPARC T1 and T2 systems with Hardware Sentry KM.
Sep. 17, 2010
kb1045 Monitoring Sun X86 and X64 Systems with Hardware Sentry
kb1045 | Sep. 17, 2010
How to monitor Sun X86 and X64 systems with Hardware Sentry KM.
Sep. 17, 2010
kb1040 Monitoring Dell Blade Servers with Hardware Sentry
kb1040 | Aug. 1, 2013
Monitoring Dell Blade Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Aug. 1, 2013
kb1039 Monitoring Dell PowerEdge Servers with Hardware Sentry KM
kb1039 | Sep. 27, 2024
How to monitor Dell PowerEdge servers with Hardware Sentry KM.
Sep. 27, 2024
kb1038 Monitoring HPE ProLiant/Synergy Servers with Hardware Sentry
kb1038 | Jul. 10, 2024
How to monitor HP ProLiant/Synergy servers running Linux, Solaris, Windows, or VMWare ESX.
Jul. 10, 2024
kb1036 Unable to Perform Remote Monitoring from Windows 2008 Servers with UAC Turned on
kb1036 | Jul. 23, 2010
Why remote monitoring from a Windows 2008 server with UAC turned on fails.
Jul. 23, 2010
kb1034 Monitoring IBM DS6000/DS8000 Series Disk Systems with Hardware Sentry
kb1034 | Jun. 18, 2010
How to monitor IBM DS6000/DS8000 Series disk systems with Hardware Sentry KM for PATROL and BMC Performance Express for Hardware.
Jun. 18, 2010
kb1029 Monitoring VMWare ESX/ESXi with Hardware Sentry
kb1029 | Dec. 10, 2021
How to monitor VMWare ESX/ESXi with Hardware Sentry: pre-requisites and procedure involved in monitoring a server installed with VMware ESX/ESXi.
Dec. 10, 2021
kb1026 Monitoring Brocade SAN Switches with Hardware Sentry
kb1026 | May. 22, 2019
How to monitor the health and performance of Brocade SAN switches with Hardware Sentry.
May. 22, 2019
kb1027 Monitoring Cisco MDS 9020 Fabric Switches with Hardware Sentry
kb1027 | Feb. 8, 2010
How to monitor the health and performance of Cisco MDS 9020 Fabric Switches with Hardware Sentry.
Feb. 8, 2010
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