| ID | Title | Description | Last Update |
|---|---|---|
| kb1340 | How to Generate Test PATROL_EV Events Using Monitoring Studio X kb1340 |
Nov. 4, 2025
How to generate test PATROL_EV events in BMC Helix Operations Management for Hardware Sentry KM and Storage Analyzer KM, using Monitoring Studio X. |
Nov. 4, 2025 |
| kb1288 | Determining the .si Adapter to Use to Monitor Pure Storage Systems with the Storage Analyzer KM kb1288 |
Apr. 28, 2022
How to determine the API versions available on your Pure Storage systems to determine the .SI adapter to be used when configuring the monitoring in TrueSight Operations Management or Monitoring Studio X. |
Apr. 28, 2022 |
| kb1287 | No data collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management kb1287 |
Apr. 28, 2022
Why data is not collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management and how to solve the problem. |
Apr. 28, 2022 |
| kb1286 | Monitoring Remote Windows Hosts Without Credentials kb1286 |
Mar. 20, 2022
How to monitor remote Windows hosts without credentials by using the PATROL Agent as a network service. |
Mar. 20, 2022 |
| kb1248 | Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector kb1248 |
Apr. 26, 2019
This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector. |
Apr. 26, 2019 |
| kb1201 | Enriching PATROL Events with More Meaningful Information kb1201 |
Dec. 29, 2022
How to enrich PATROL events with more meaningful information about the problem. |
Dec. 29, 2022 |
| kb1180 | The user name or password is incorrect Message Appears in PATROL Agent Error Log kb1180 |
Apr. 29, 2016
Why the PATROL Agent error log may contain the following message: The user name or password is incorrect. |
Apr. 29, 2016 |
| kb1168 | Unable to Load the Sentry 's KMs when Using PATROL Agent v.9.0.00 kb1168 |
May. 28, 2015
How to load a Sentry 's KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log. |
May. 28, 2015 |
| kb1166 | Using Macros to Customize PATROL Event Alert Actions kb1166 |
Apr. 14, 2015
How to customize the PATROL Event Alert Action with macros. |
Apr. 14, 2015 |
| kb1141 | Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated kb1141 |
May. 30, 2014
How to change the default cell rule to close the Sentry class-41 events when class-9 events are generated. |
May. 30, 2014 |
| kb1138 | Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5 kb1138 |
May. 13, 2014
How to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5. |
May. 13, 2014 |
| kb1130 | Forcing the KM to Run in Classic Mode kb1130 |
Aug. 20, 2018
How to force the Sentry Software's KMs to run in Classic mode. |
Aug. 20, 2018 |
| kb1135 | High CPU and PATROL Crash Issues after loading Hardware Sentry KM kb1135 |
Mar. 4, 2014
How to prevent high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL. |
Mar. 4, 2014 |
| kb1129 | Deduplicating PATROL Events with Different mc_origin_key Slot Values kb1129 |
Feb. 3, 2014
How to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration. |
Feb. 3, 2014 |
| kb1103 | Handling PATROL Events of Class 11/41 kb1103 |
Jan. 22, 2013
How to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. |
Jan. 22, 2013 |
| kb1097 | Installing Sentry Software's KMs on Open VMS kb1097 |
Jul. 5, 2012
How to install Sentry Software's KMs on Open VMS: Procedure to extract and load required files manually. |
Jul. 5, 2012 |
| kb1033 | Infinite Loop Reported in the PATROL Agent Log or System Output Window kb1033 |
Jul. 2, 2013
Why an infinite loop is reported in the PATROL Agent log or System Output Window. |
Jul. 2, 2013 |
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