Troubleshooting Issues with TrueSight Presentation 11.3.03 Upgrade

Troubleshooting issues after a TrueSight Presentation Server 11.3.03 upgrade.

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The upgrade of TrueSight Presentation Server to version 11.3.03 while Monitoring Studio X Component is already installed and configured in your environment will prevent the proper loading of the Monitoring Studio X Component in TrueSight:

  • The TrueSight interface no longer shows links to Monitoring Studio X
  • The Component page no longer lists Monitoring Studio X


The problem is that the upgrade script inappropriately adds entries in the /opt/bmc/TrueSightPServer/truesightpserver/conf/custom/csr.conf configuration file, that override the Monitoring Studio X Component’s default entries in /opt/bmc/TrueSightPServer/truesightpserver/conf/services/csr.conf.


To fix the problem, edit the /opt/bmc/TrueSightPServer/truesightpserver/conf/services/csr.conf and search for these 2 lines:


Note: The numbers may vary depending on your environment. Replace the entry numbers (282 and 283 in the above example) with numbers that are not listed in either this file (./conf/services/csr.conf) and ./conf/custom/csr.conf. In a typical setup, replacing 282 and 283 with 287 and 288 will work:


Then restart TrueSight Presentation Server with the below commands:

$ ./tssh server stop
$ ./tssh server start

Everything should work as expected after the restart and a refresh the TrueSight interface in your browser.