All Articles

ID Title | Description Last Update
kb1309 How to Monitor Dell EMC VMAX/PowerMax Storage Systems with Storage Analyzer KM
kb1309 | May. 15, 2024
How to set up a policy in BMC TrueSight/Helix to monitor Dell EMC VMAX/PowerMax/Symmetrix storage systems via WBEM or REST API.
May. 15, 2024
kb1308 WBEM-Based KMs/ETLs Stop Working After Upgrading JRE to v17+
kb1308 | May. 7, 2024
How to resume the monitoring if WBEM-based KMs/ETLs stop working after upgrading JRE to v17+
May. 7, 2024
kb1306 EMC SMI-S Agent (ECOM) Connector Stopped Working After Migrating to Dell Solutions Enabler v10
kb1306 | Dec. 12, 2023
This article explains why the Hardware Sentry KM and the EMC SMI-S Agent (ECOM) connector stop working after migrating to Dell Solutions Enabler v10 and provides a workaround to monitor VMAX/PowerMax systems.
Dec. 12, 2023
kb1305 How to Migrate Monitoring Studio X Policies from TrueSight to Helix Operations Management
kb1305 | Dec. 7, 2023
How to migrate Monitoring Studio X policies from TrueSight to Helix Operations Management by either using the BMC migration tool, bhompolicymigrator, or manually creating policies in Helix.
Dec. 7, 2023
kb1304 CIM_ERR_FAILED Errors Occur When Running EMC WBEM-Based ETLs with Java v11.0.15 or Newer
kb1304 | Nov. 29, 2023
How to troubleshoot the CIM_ERR_FAILED errors triggered when running Storage All-in-One ETL, Dell EMC Unity CIM Server ETL, or EMC SMI-S Agent ETL with Java v11.0.15 or newer.
Nov. 29, 2023
kb1303 More Easily Identify Your Devices Monitored Through a Proxy in TrueSight / Helix Operations Management
kb1303 | Oct. 27, 2023
How to specify a MetaFQDN for your storage systems monitored through a proxy to make their identification easier in TrueSight and Helix Operations Management
Oct. 27, 2023
kb1301 Reinitializing Sentry Software's KMs After a Firmware Upgrade, a KM upgrade, or Connectors Install
kb1301 | Oct. 12, 2023
How to reinitialize the Hardware Sentry KM and/or Storage Analyzer KM after a firmware upgrade, a KM upgrade, or connectors install.
Oct. 12, 2023
kb1302 Pausing the Monitoring of Endpoints Before Firmware Upgrade or Maintenance Activities
kb1302 | Sep. 27, 2023
How to pause the monitoring of servers and/or endpoints before any firmware upgrade or maintenance activity.
Sep. 27, 2023
kb1298 Monitoring Studio X - Monitoring Remote Log/Flat Files
kb1298 | Oct. 5, 2023
This article provides an example of a configuration to monitor remote log/flat files, such as those in a network-shared folder via an UNC path.
Oct. 5, 2023
kb1297 Storage Analyzer KM: Verifying Prerequisites (Credentials and Connectivity)
kb1297 | Feb. 1, 2024
This articles explains how to verify that the Storage Analyzer KM can connect to your storage systems to collect capacity and performance metrics.
Feb. 1, 2024
kb1249 Integrating in TrueSight KMs that are not CMA-Compatible
kb1249 | Oct. 25, 2022
How to install and configure the CMA for Legacy KM to integrate in TrueSight KMs that do not support TrueSight CMA.
Oct. 25, 2022
kb1295 Required Roles and Permissions for Hardware and Storage Monitoring
kb1295 | Nov. 13, 2023
This articles outlines the roles or permissions required to monitor Dell EMC, Hitachi, HP, IBM, NetApp, Pure, and RedHat systems.
Nov. 13, 2023
kb1268 Handling PATROL Events Generated by Sentry KMs in BMC Helix Operations Manager
kb1268 | Oct. 9, 2023
How to receive and manage PATROL events generated by Sentry Software's KMs in BMC Helix Operations Manager(BHOM).
Oct. 9, 2023
kb1288 Determining the .si Adapter to Use to Monitor Pure Storage Systems with the Storage Analyzer KM
kb1288 | Apr. 28, 2022
How to determine the API versions available on your Pure Storage systems to determine the .SI adapter to be used when configuring the monitoring in TrueSight Operations Management or Monitoring Studio X.
Apr. 28, 2022
kb1287 No data collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management
kb1287 | Apr. 28, 2022
Why data is not collected for HPE XP7/XP8 storage systems in TrueSight Capacity Optimization or TrueSight Operations Management and how to solve the problem.
Apr. 28, 2022
kb1286 Monitoring Remote Windows Hosts Without Credentials
kb1286 | Mar. 20, 2022
How to monitor remote Windows hosts without credentials by using the PATROL Agent as a network service.
Mar. 20, 2022
kb1283 Products Impacted by the Log4Shell Vulnerabilities CVE-2021-44228, CVE-2021-45105, and CVE-2021-45046
kb1283 | Dec. 23, 2021
Know which Sentry Software's products are impacted by the Log4Shell Vulnerabilities CVE-2021-44228, CVE-2021-45105, and CVE-2021-45046 and how to apply the security patches available.
Dec. 23, 2021
kb1279 Monitoring Studio X REST API through TSPS: Global Monitoring Inventory
kb1279 | Mar. 15, 2021
How to get a hardware/software asset using Monitoring Studio X and Hardware Sentry KM. Inventory scripts available on GitHub.
Mar. 15, 2021
kb1281 Monitoring Studio X: HTTP Proxy Authentication Fails When Using Java 8 Update 111 or Later
kb1281 | Mar. 8, 2021
Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required" when using Monitoring Studio X.
Mar. 8, 2021
kb1280 Checking that Your IBM SVC is Supported by Sentry Software's Solutions
kb1280 | Mar. 1, 2021
Verify whether IBM SVC is supported by Sentry Software's solutions using the WBEM troubleshooting tools.
Mar. 1, 2021
kb1278 Monitoring SharePoint 2016 and 2019 with Monitoring Studio X
kb1278 | Jan. 25, 2021
How to monitor SharePoint using the Monitoring Studio X free monitoring template available on GitHub.
Jan. 25, 2021
kb1277 Monitoring Studio X Unexpectedly Hangs or Consumes High CPU When Running a JRE Higher Than 8
kb1277 | Jan. 11, 2021
Solution to implement if Monitoring Studio X unexpectedly hangs or consumes high CPU when running a JRE higher than version 8.
Jan. 11, 2021
kb1276 Using IPMI to Monitor Hardware
kb1276 | Dec. 16, 2020
Using IPMI to monitor hardware. Advantages, disadvantages and recommended usage.
Dec. 16, 2020
kb1275 TrueSight Presentation Server Does Not Load After Installing Hardware Sentry TSPS component
kb1275 | Nov. 17, 2020
What to do when the TrueSight Presentation Server interface does not load after installing the Hardware Sentry TSPS component.
Nov. 17, 2020
kb1273 EMC VNXe - File System Running Out of Space
kb1273 | Nov. 5, 2020
This article outlines a known issue with EMC VNXe systems which can be exacerbated by monitoring the platform with Hardware Sentry KM. It also provides a workaround for the problem.
Nov. 5, 2020
kb1274 Storage All-in-One ETL: DISCOVERY Service Iteration Fails When Upgrading to v1.4.00
kb1274 | Sep. 28, 2020
Operation required to continue discovering, polling, and collecting metrics when upgrading Storage All-in-One ETL 1.4.00 for TrueSight Capacity Optimization.
Sep. 28, 2020
kb1272 Forcing Detection of WMI-based Connectors when Required WMI Namespace is Unavailable
kb1272 | Jun. 5, 2020
How to work around the WMI restrictions created by some antivirus programs, which can cause some connectors to fail.
Jun. 5, 2020
kb1271 Monitoring Studio 9: Configuring the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met
kb1271 | Jun. 3, 2020
How to configure the Multi-Parameter Formula Monitor in CMA to alert only when multiple conditions are met.
Jun. 3, 2020
kb1270 Performance and Stability Best Practices for Hardware Sentry KM
kb1270 | May. 27, 2020
Recommended configuration for optimal performance of Hardware Sentry KM.
May. 27, 2020
kb1267 SSH-based monitoring fails due to incompatible Java versions
kb1267 | Apr. 14, 2020
Troubleshooting monitoring issues caused by incompatible Java versions.
Apr. 14, 2020
kb1263 System Requirements for Sentry KMs
kb1263 | Mar. 25, 2020
This article provides the minimum hardware requirements for the PATROL Agent and Sentry KMs.
Mar. 25, 2020
kb1265 Embedding a File in a Monitoring Studio X Template
kb1265 | Mar. 20, 2020
Monitoring Studio X: How to embed a file in a Template configuration which will be used later by a Monitor.
Mar. 20, 2020
kb1260 Troubleshooting Issues with TrueSight Presentation 11.3.03 Upgrade
kb1260 | Jan. 20, 2020
Troubleshooting issues after a TrueSight Presentation Server 11.3.03 upgrade.
Jan. 20, 2020
kb1259 Prevent Storage KMs from creating agent thresholds, when configured in CMA mode
kb1259 | Dec. 20, 2019
How to prevent Storage KMs from creating agent thresholds, when configured in CMA mode.
Dec. 20, 2019
kb1258 Collecting Port Count and License Count Details for Storage Devices
kb1258 | Dec. 1, 2021
How to check the Port Count or License Count attribute of storage devices to get the count of required licenses.
Dec. 1, 2021
kb1257 Loading Custom JDBC Drivers in Monitoring Studio
kb1257 | Sep. 11, 2019
How to load new JDBC drivers for the Monitoring Studio SQL Monitors.
Sep. 11, 2019
kb1256 Troubleshooting Issues Related to the Hitachi G-Series and HUS-VM Embedded SMI-S Providers
kb1256 | Jul. 29, 2019
How to troubleshoot the Hitachi G-Series and HUS-VM Disk embedded SMI-S Providers issues which cause Hitachi Storage Device Manager ETL and the Hitachi Disk Arrays KM to fail.
Jul. 29, 2019
kb1255 Properly Setting the Exit Codes When Configuring the Command Line Monitor
kb1255 | Jul. 10, 2019
How to properly set the exit codes when configuring the Command Line Monitor with Monitoring Studio.
Jul. 10, 2019
kb1253 Text Processing with Monitoring Studio X
kb1253 | Jun. 20, 2019
How to process the text output from a Monitor with Monitoring Studio X.
Jun. 20, 2019
kb1251 Monitoring Microsoft SQL Server with Monitoring Studio 9.4.xx
kb1251 | May. 22, 2019
How to monitor Microsoft SQL Server with Monitoring Studio 9.4.xx.
May. 22, 2019
kb1250 Monitoring EMC Isilon Clusters (REST API) Using Hardware Sentry
kb1250 | Apr. 30, 2019
How to monitor EMC Isilon Clusters through the REST API.
Apr. 30, 2019
kb1248 Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector
kb1248 | Apr. 26, 2019
This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector.
Apr. 26, 2019
kb1244 Monitoring Studio Denies Access to the Web Interface
kb1244 | Mar. 21, 2019
How to reset the PATROL user account settings when access to the Monitoring Studio Web Interface is denied.
Mar. 21, 2019
kb1247 Getting Notified When a Parameter is no Longer in Alert
kb1247 | Mar. 19, 2019
How to configure Monitoring Studio X to get notified when a parameter that was previously in alert is back to an OK status.
Mar. 19, 2019
kb1246 Monitoring a Non-Listed Database with Monitoring Studio X
kb1246 | Mar. 19, 2019
How to monitor a non-listed database with Monitoring Studio X.
Mar. 19, 2019
kb1245 Identifying and Locating Devices in TrueSight
kb1245 | Jul. 8, 2021
How to locate the devices discovered by the Sentry's Monitoring KMs in TrueSight.
Jul. 8, 2021
kb1235 Troubleshooting WMI-Based Connectors
kb1235 | Dec. 31, 2018
How to use WBEMTEST to troubleshoot WMI-based connectors that are not working as expected.
Dec. 31, 2018
kb1228 Monitoring an IBM Storwize Disk Array V7000 (SSH) using an Encryption Key File with Hardware Sentry
kb1228 | Oct. 24, 2018
How to monitor an IBM Storwize Disk Array V7000 via SSH using an encryption key file instead of a regular password.
Oct. 24, 2018
kb1227 Troubleshooting the Monitoring of Fiber Channel Cards on Windows Systems
kb1227 | Oct. 24, 2018
How to verify that a Fiber Channel Card is recognized by a Windows system.
Oct. 24, 2018
kb1242 Monitoring Proxmox Systems using Monitoring Studio KM
kb1242 | Sep. 15, 2018
How to monitor Proxmox Systems with Monitoring Studio v9.4.03 and higher.
Sep. 15, 2018
kb1234 SSH-Based Connectors Stopped Working
kb1234 | Oct. 13, 2023
How to diagnose SSH issues when SSH-based connectors stop working.
Oct. 13, 2023
kb1241 How is Host Mapping Reconciled in TrueSight Capacity Optimization?
kb1241 | Aug. 23, 2018
New host reconciliation method implemented in code level 128.
Aug. 23, 2018
kb1233 WBEM-Based Connectors Stopped Working
kb1233 | Oct. 13, 2023
How to diagnose WBEM issues when WBEM-based connectors stop working.
Oct. 13, 2023
kb1240 Storage KMs Run Out-Of-Memory and Stop Collecting Data
kb1240 | Apr. 12, 2021
Why some Storage KMs may run out-of-memory and stop collecting data and how to solve this issue.
Apr. 12, 2021
kb1237 Processing Data From a REST API JSON Format
kb1237 | Aug. 2, 2018
How to process data from a REST API JSON format using Monitoring Studio.
Aug. 2, 2018
kb1239 Using Database Query Analysis
kb1239 | Aug. 2, 2018
Monitoring Studio provides a flexible feature to query data from any database. You can for example query an Oracle database using its name or its service name.
Aug. 2, 2018
kb1232 Monitoring Squid Cache Proxy using Monitoring Studio KM
kb1232 | Jul. 27, 2018
How to monitor Squid Cache Proxy with Monitoring Studio v9.4.02 and higher.
Jul. 27, 2018
kb1238 Collecting an SNMP Walk/Dump
kb1238 | Jul. 26, 2018
How to collect an SNMP walk or dump when requested by the Sentry Support Team.
Jul. 26, 2018
kb1225 SNMP-Based Connectors Stopped Working
kb1225 | Oct. 13, 2023
How to diagnose SNMP issues when SNMP-based connectors stop working.
Oct. 13, 2023
kb1231 Monitoring Dell EMC Avamar Appliances using Monitoring Studio KM
kb1231 | Jul. 18, 2018
How to monitor Dell EMC Avamar Appliances with Monitoring Studio v9.4 and higher.
Jul. 18, 2018
kb1230 Monitoring HP Blade Systems with Hardware Sentry
kb1230 | Jul. 18, 2018
How to monitor HP Blade Systems in TrueSight using Hardware Sentry.
Jul. 18, 2018
kb1229 Verifying Database Connectivity
kb1229 | Jul. 17, 2018
How to troubleshoot issues occurring when querying a database with Monitoring Studio's Database Query Analysis feature.
Jul. 17, 2018
kb1221 Monitoring NetApp E Series Storage Devices using Monitoring Studio KM
kb1221 | Jul. 11, 2018
How to monitor E-Series storage devices with Monitoring Studio v9.4 and higher.
Jul. 11, 2018
kb1254 Troubleshooting Missed Events
kb1254 | Jul. 5, 2018
How to troubleshoot events that do not appear in TrueSight Presentation Server anymore.
Jul. 5, 2018
kb1226 EMC VNX Monitoring with Hardware Sentry Fails Because of Special Characters in the Password
kb1226 | Jun. 28, 2018
SSH credentials required to access EMC VNX disk array through naviseccli.
Jun. 28, 2018
kb1224 How NetApp Filers KM for PATROL Reports 'Failed' and ‘Degraded' Status Values in the PATROL Console
kb1224 | Jun. 28, 2018
How 'failed' and ‘degraded' status values collected from the NetApp API are reported in the PATROL Console.
Jun. 28, 2018
kb1223 How to Manually Set Agent Thresholds in a CMA Policy
kb1223 | Jun. 15, 2018
How to set agent thresholds for Sentry Software's KMs through a CMA policy.
Jun. 15, 2018
kb1220 Monitoring EMC ViPR Controllers using Monitoring Studio KM
kb1220 | Jun. 14, 2018
How to monitor EMC ViPR Controller with Monitoring Studio v9.4 and higher.
Jun. 14, 2018
kb1218 Monitoring IBM DataPower Appliance using Monitoring Studio KM
kb1218 | Apr. 24, 2018
How to monitor IBM DataPower Appliance Monitoring with Monitoring Studio v9.4 and higher.
Apr. 24, 2018
kb1219 Monitoring EMC Elastic Cloud using Monitoring Studio KM
kb1219 | Apr. 19, 2018
How to monitor EMC Elastic Cloud Storage with Monitoring Studio v9.4 and higher.
Apr. 19, 2018
kb1217 Monitoring Nutanix Appliances using Monitoring Studio KM
kb1217 | Apr. 19, 2018
How to monitor Nutanix Appliances with Monitoring Studio v9.4 and higher.
Apr. 19, 2018
kb1215 Monitoring HP StoreOnce using Monitoring Studio
kb1215 | Apr. 10, 2018
How to monitor HP StoreOnce with Monitoring Studio v9.4 and higher.
Apr. 10, 2018
kb1214 Monitoring Veeam Backup with Monitoring Studio
kb1214 | Apr. 5, 2018
How to monitor Veeam Backup with Monitoring Studio v9.4 and higher.
Apr. 5, 2018
kb1216 Monitoring Hitachi Data Ingestor with Monitoring Studio
kb1216 | Apr. 4, 2018
How to monitor Hitachi Data Ingestor with Monitoring Studio v9.4 and higher.
Apr. 4, 2018
kb1213 Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles
kb1213 | Jan. 31, 2018
How to reduce the number of Hardware Sentry internal events in TrueSight or PATROL consoles.
Jan. 31, 2018
kb1212 Enabling Debug for Sentry's KMs in the TrueSight/BPPM and PATROL Classic Consoles
kb1212 | Jul. 17, 2018
How to enable debug for the Hardware, Storage, Backup, and High-Availability Monitoring solutions in TrueSight/BPPM and PATROL Classic consoles.
Jul. 17, 2018
kb1211 Configuring the Multi-node Monitoring Mode with the VCS KM
kb1211 | Jan. 16, 2018
How to configure Multi-node monitoring with Veritas Cluster Server KM for PATROL v3.0.00. Recommended and alternative methods.
Jan. 16, 2018
kb1210 Monitoring Studio: Configuring Windows Event Logs Monitoring
kb1210 | Jan. 5, 2018
How to monitor Windows Event Log with Monitoring Studio.
Jan. 5, 2018
kb1209 Monitoring Nimble Storage Appliances with Monitoring Studio
kb1209 | Nov. 21, 2017
How to monitor Nimble Storage appliances with Monitoring Studio v9.4 and higher.
Nov. 21, 2017
kb1208 Hardware Monitoring: Monitoring Servers Using WBEM
kb1208 | Nov. 8, 2017
How to monitor EMC Disk Arrays with Hardware Sentry KM for PATROL using the WBEM protocol. The procedure is mostly the same for other servers.
Nov. 8, 2017
kb1207 Monitoring Hitachi Content Platform with Monitoring Studio
kb1207 | Oct. 10, 2017
How to monitor Hitachi Content Platform with Monitoring Studio v9.4
Oct. 10, 2017
kb1206 Hardware Monitoring: Monitoring Servers Using SNMP
kb1206 | Aug. 29, 2017
How to monitor Dell EqualLogic storage systems with Hardware Sentry KM for PATROL using the SNMP protocol. The procedure is mostly the same for other servers.
Aug. 29, 2017
kb1205 Monitoring VNX Disk Arrays
kb1205 | Jun. 13, 2019
How to monitor VNX disk arrays with the Sentry Software's KMs.
Jun. 13, 2019
kb1204 Where to Find NetApp Filers in the Capacity Views for TrueSight Capacity Optimization
kb1204 | Aug. 9, 2017
This article explains where the NetApp Filers will appear in the Capacity Views for TrueSight Capacity Optimization according to your configuration.
Aug. 9, 2017
kb1203 Monitoring F5 BIG-IP Systems with Monitoring Studio
kb1203 | Jul. 27, 2017
How to monitor F5 BIG-IP Systems with Monitoring Studio v9.4 and higher
Jul. 27, 2017
kb1202 Monitoring IBM FlashSystem 900 Storage Devices with Monitoring Studio
kb1202 | Jun. 27, 2017
How to monitor IBM FlashSystem 900 storage devices with Monitoring Studio v9.4 and higher
Jun. 27, 2017
kb1201 Enriching PATROL Events with More Meaningful Information
kb1201 | Dec. 29, 2022
How to enrich PATROL events with more meaningful information about the problem.
Dec. 29, 2022
kb1200 Monitoring Studio: Configuring the Multi-Parameter Formula Monitor in CMA
kb1200 | Jun. 7, 2017
How to configure the Multi-Parameter Formula Monitor in CMA.
Jun. 7, 2017
kb1199 Monitoring Studio: No Metrics Collected with Monitors Leveraging the WMI Protocol
kb1199 | Jun. 7, 2017
How to ensure that metrics are collected by all the Monitors that leverage the WMI protocol to retrieve data.
Jun. 7, 2017
kb1198 Veritas Cluster Server KM - Unable to Determine Which File is in Read-Only Mode
kb1198 | Jun. 7, 2017
How to set the cluster configuration in read-only mode.
Jun. 7, 2017
kb1139 Monitoring the EMC SMI-S Provider with Monitoring Studio
kb1139 | Apr. 30, 2020
How to monitor the EMC SMI-S Provider (also known as EMC SMI-S Agent, or ECOM) through BMC PATROL.
Apr. 30, 2020
kb1197 Monitoring EMC Data Domain Storage Devices with Monitoring Studio
kb1197 | May. 5, 2017
How to monitor EMC Data Domain storage devices with Monitoring Studio v9.4 and higher.
May. 5, 2017
kb1196 Monitoring Huawei OceanStor 9000 Storage Devices with Monitoring Studio
kb1196 | Apr. 27, 2017
How to monitor Huawei OceanStor 9000 storage devices with Monitoring Studio v9.2 and higher.
Apr. 27, 2017
kb1195 Monitoring EMC RecoverPoint Storage Devices with Monitoring Studio
kb1195 | Jun. 20, 2017
How to monitor EMC RecoverPoint storage devices with Monitoring Studio v9.2 and higher.
Jun. 20, 2017
kb1193 Monitoring EMC Atmos Storage Devices with Monitoring Studio
kb1193 | Apr. 25, 2017
How to monitor EMC Atmos storage devices with Monitoring Studio v9.2 and higher.
Apr. 25, 2017
kb1194 Monitoring Hitachi HNAS Storage Devices with Monitoring Studio
kb1194 | Feb. 13, 2018
How to monitor Hitachi HNAS storage devices with Monitoring Studio v9.2 and higher.
Feb. 13, 2018
kb1192 Monitoring Huawei V3 Storage Devices with Monitoring Studio
kb1192 | Jan. 12, 2017
How to monitor Huawei V3 storage devices with Monitoring Studio v9.2 and higher.
Jan. 12, 2017
kb1191 Failing to Upgrade to Java v1.8.0_45
kb1191 | Feb. 6, 2019
How to upgrade Java to version 1.8.0_45 using the BMC Common Installer.
Feb. 6, 2019
kb1190 Removing One or More Instances from TrueSight
kb1190 | Dec. 22, 2016
How to set the configuration variable removedObjectList to remove one or more instances from a TrueSight console or from a PATROL Console configured in CA mode.
Dec. 22, 2016
kb1189 Monitoring EMC Isilon Storage Devices with Monitoring Studio
kb1189 | Dec. 7, 2016
How to monitor EMC Isilon storage devices with Monitoring Studio v9.2 and higher.
Dec. 7, 2016
kb1188 Generating Log Files for Storage ETLs
kb1188 | Nov. 29, 2016
How to generate Log files for the storage ETLs to help diagnose the source of a problem.
Nov. 29, 2016
kb1187 Hardware Monitoring: Monitoring Linux Servers in TrueSight
kb1187 | Nov. 29, 2016
How to monitor a Linux server in TrueSight Operations Management using Hardware Sentry and the IPMI connector.
Nov. 29, 2016
kb1186 Monitoring Fails Due to SSL Handshake or Authentication Failures
kb1186 | Jun. 27, 2018
What to do if monitoring your systems with BMC TrueSight Capacity Optimization or BMC PATROL/TrueSight Operations Management fails due to SSL handshake.
Jun. 27, 2018
kb1185 Monitoring PostgreSQL with Monitoring Studio using a Configuration Template
kb1185 | Apr. 30, 2020
How to monitor a PostgreSQL database with Monitoring Studio v9.2 and higher.
Apr. 30, 2020
kb1184 Remote Monitoring on Veritas NetBackup Appliances
kb1184 | Sep. 29, 2016
How to monitor remote NetBackup appliances with Veritas NetBackup KM for PATROL 3.0.00 and higher.
Sep. 29, 2016
kb1175 Monitoring SharePoint 2013 and 2016 using Monitoring Studio v8 or v9
kb1175 | Jan. 25, 2021
How to monitor SharePoint 2013 and 2016 using Monitoring Studio v8.x or v9.x to detect failures, errors, and performance issues.
Jan. 25, 2021
kb1023 Monitoring IBM DS3000, DS4000, and DS5000 Series Storage Systems
kb1023 | Aug. 25, 2016
How to monitor IBM DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility.
Aug. 25, 2016
kb1183 Monitoring Studio: Monitoring Restricted Shell Platforms
kb1183 | Jul. 26, 2016
The “Badly placed () 's” error may occur when monitoring restricted shell platforms if the system type set for the monitored host is not correct. The System type to be set for this type of host is Other.
Jul. 26, 2016
kb1182 Monitoring Studio: Increasing Maximum File Size Limit
kb1182 | Jun. 13, 2016
How to parse files which size is greater than 8MB with Monitoring Studio.
Jun. 13, 2016
kb1181 Monitoring Hitachi Disk Arrays
kb1181 | Apr. 28, 2021
How to monitor Hitachi AMS, HNAS, HUS, HUS-VM, USP, VSP, and G Series with Hitachi Disk Arrays KM, Hardware Sentry KM, and Storage Analyzer KM.
Apr. 28, 2021
kb1180 The user name or password is incorrect Message Appears in PATROL Agent Error Log
kb1180 | Apr. 29, 2016
Why the PATROL Agent error log may contain the following message: The user name or password is incorrect.
Apr. 29, 2016
kb1179 Sentry's ETLs Using WBEM: Unable to Collect Data
kb1179 | Mar. 3, 2016
Why the Sentry Software's ETLs that are using WBEM to collect capacity information are unable to collect data and return the 'WBEMClient is not initialized' error message.
Mar. 3, 2016
kb1178 Monitoring Studio: Configuring the Monitoring of Windows Performance Counters in CMA
kb1178 | Jan. 15, 2016
How to configure the monitoring of Windows Performance Counters in CMA.
Jan. 15, 2016
kb1177 EMC SMI-S Agent ETL - Terminology and Computation Methods Simply Explained
kb1177 | Dec. 17, 2015
Symmetrix and VNX systems terminology explained. Computation methods used by EMC SMI-S Agent ETL for BMC TrueSight Capacity Optimization.
Dec. 17, 2015
kb1176 Ensuring Monitoring Studio is Properly Configured to Receive SNMP Traps
kb1176 | Dec. 2, 2015
How to send test SNMP traps to your PATROL Agent and ensure Monitoring Studio is properly configured to receive SNMP traps.
Dec. 2, 2015
kb1174 Enabling the Debug Mode for Monitoring Studio
kb1174 | Aug. 8, 2018
How to enable the debug mode for the different versions of Monitoring Studio.
Aug. 8, 2018
kb1173 Monitoring Oracle Exalogic Systems with Hardware Sentry
kb1173 | Sep. 17, 2015
How to monitor Oracle Exalogic systems with Hardware Sentry.
Sep. 17, 2015
kb1172 Monitoring Lenovo Servers with Hardware Sentry KM
kb1172 | Nov. 9, 2023
How to monitor Lenovo servers with Hardware Sentry KM using alternatives to the IBM Systems Director Agent.
Nov. 9, 2023
kb1171 Monitoring Oracle Exadata Systems with Hardware Sentry
kb1171 | Aug. 6, 2015
How to monitor Oracle ExaData systems with Hardware Sentry.
Aug. 6, 2015
kb1170 Understanding the NetApp Integration into BMC TrueSight Capacity Optimization
kb1170 | Jul. 31, 2015
What is the NetApp storage structure and how its specific characteristics can be merged into a common, vendor-agnostic architecture.
Jul. 31, 2015
kb1169 Monitoring Oracle VCA with Hardware Sentry
kb1169 | Jun. 18, 2015
How to monitor Oracle VCA with Hardware Sentry: List of requirements and detailed examples.
Jun. 18, 2015
kb1168 Unable to Load the Sentry 's KMs when Using PATROL Agent v.9.0.00
kb1168 | May. 28, 2015
How to load a Sentry 's KM on PATROL Console Operator when the KM does not appear and when getting loading errors in the System Output Window and in the *.errs log file available in %PATROL_HOME%\log.
May. 28, 2015
kb1167 BPPM CMA 9.0 - Unable to Create Policies for the Sentry 's KMs
kb1167 | May. 11, 2015
How to make a specific monitoring solution available in the “Solution” menu of BMC ProactiveNet Central Monitoring Administration 9.0 while configuring policies.
May. 11, 2015
kb1166 Using Macros to Customize PATROL Event Alert Actions
kb1166 | Apr. 14, 2015
How to customize the PATROL Event Alert Action with macros.
Apr. 14, 2015
kb1165 Installation or Upgrade Fails Due to Locked Out Jar Files
kb1165 | Feb. 12, 2015
Why the installation or upgrade of the Sentry KMs may fail. Solutions to adopt.
Feb. 12, 2015
kb1164 Removing Thresholds on the ConsumedCapacityPercentage Parameter Available for Volumes
kb1164 | Jan. 8, 2015
Why no thresholds should be put on the ConsumedCapacityPercentage parameter available for volumes, how to verify no thresholds are set and how to remove them.
Jan. 8, 2015
kb1163 Troubleshooting Connectivity Issues
kb1163 | Dec. 13, 2023
How to troubleshoot connectivity issues related to SMI-S Providers and APIs.
Dec. 13, 2023
kb1162 Unable to Monitor Hardware Using SNMP-based Connectors with PATROL Agent v.9.5.00.02
kb1162 | Nov. 26, 2014
How to solve the hardware monitoring problem encountered when using SNMP-based connectors with PATROL Agent v.9.5.00.02
Nov. 26, 2014
kb1160 Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs ' Events
kb1160 | Nov. 24, 2014
Why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots.
Nov. 24, 2014
kb1161 How to Rebuild the SYMAPI Database in the EMC SMI-S Provider
kb1161 | Nov. 24, 2014
How to rebuild the SYMAPI database in the EMC SMI-S provider if the database is in an inconsistent state or if it fails to synchronize data.
Nov. 24, 2014
kb1159 Enabling Debug from the Command-line Interface
kb1159 | Nov. 18, 2014
How to enable debug for the Hardware Sentry KM via the command-line interface.
Nov. 18, 2014
kb1158 Unable to Get the Hitachi Disk Arrays KM/Connector to Work with a Newly Created User
kb1158 | Nov. 18, 2014
How to get the Hitachi Disk Arrays KM/Connector to work with a newly created user.
Nov. 18, 2014
kb1157 Finding on Which Port JBoss Server Is Running
kb1157 | Nov. 7, 2014
How to find out on which port JBoss Server is running and configure Java MBean polling in BMC Performance Manager Express Monitoring Studio.
Nov. 7, 2014
kb1266 Monitoring Dell Compellent Systems with Hardware Sentry
kb1266 | Apr. 1, 2020
How to configure Dell Compellent Storage Manager to monitor Dell Compellent with Hardware Sentry KM.
Apr. 1, 2020
kb1156 Troubleshooting HP 3PAR Monitoring Issues
kb1156 | Jul. 5, 2019
How to verify the configuration and status of the HP 3PAR CIM Server if you encounter monitoring issues.
Jul. 5, 2019
kb1155 Hitachi Device Manager Running out of Memory
kb1155 | Aug. 21, 2014
Hitachi Device Manager (HiCommand Server) may sometimes run out of memory and cause the Sentry 's solutions to fail. This article explains the procedure to follow when this situation occurs.
Aug. 21, 2014
kb1154 Monitoring HP-UX Servers Through the HP WBEM Provider
kb1154 | May. 17, 2019
How to monitor the hardware health of HP-UX servers through the HP WBEM provider.
May. 17, 2019
kb1153 Removing an EMC CLARiiON System from the SMI-S Provider
kb1153 | Aug. 21, 2014
How to remove an EMC CLARiiON array from the SMI-S provider using the remsys command and the TestSmiProvider utility.
Aug. 21, 2014
kb1152 Removing an EMC Symmetrix System from the SMI-S Provider
kb1152 | Aug. 21, 2014
How to remove an EMC Symmetrix array from the SMI-S provider using the remsys command and the TestSmiProvider utility.
Aug. 21, 2014
kb1151 Hardware Sentry KM: Some OS Commands Fail and Return no Result
kb1151 | Aug. 6, 2014
What to do when OS Commands time out and return no results.
Aug. 6, 2014
kb1149 TrueSight Capacity Optimization for Storage: Assessing the Requirements
kb1149 | Jun. 27, 2018
This article helps BMC TrueSight CO administrators assess the size of the storage infrastructure to be analyzed in TrueSight Capacity Optimization, the required performance and helps them understand the risks behind each component involved in the solution.
Jun. 27, 2018
kb1150 Using Local Admin Accounts and WMI to Monitor Remote Windows 2008 Servers
kb1150 | Aug. 5, 2014
How to monitor Windows 2008 servers with local admin accounts and WMI.
Aug. 5, 2014
kb1148 Leveraging the HSNM2 CLI to Monitor Hitachi (HDS) AMS, HUS Systems
kb1148 | May. 17, 2019
How to monitor Hitachi (HDS) AMS, HUS Storage Systems using the Hitachi Storage Navigator Modular 2 CLI and Hardware Sentry KM for PATROL.
May. 17, 2019
kb1143 java.sql.SQLException: I/O Error: Connection Reset When Monitoring Microsoft SQL Server 2008 R2
kb1143 | Jun. 26, 2014
What to do if the error message "java.sql.SQLException: I/O Error: Connection reset" occurs when monitoring Microsoft SQL Server 2008 R2 with Monitoring Studio KM for PATROL 8.6.54.
Jun. 26, 2014
kb1145 NetBackup KM: How to Modify the Job Instance Label
kb1145 | Jun. 26, 2014
How to modify the Job Instance Label in the PATROL Console.
Jun. 26, 2014
kb1146 The Veritas Cluster Server KM is Operating on a Passive Node
kb1146 | Jun. 26, 2014
This article explains why the VCS KM may be operating on a passive node.
Jun. 26, 2014
kb1147 Tivoli Storage Manager KM: Troubleshooting Performance Issues
kb1147 | Jun. 26, 2014
How to troubleshoot Tivoli Storage Manager KM performance issues.
Jun. 26, 2014
kb1144 Troubleshooting Backup Monitoring KM Issues
kb1144 | Jun. 26, 2014
This article lists the issues frequently encountered with the Backup Monitoring KMs.
Jun. 26, 2014
kb1142 Unable to Install Sentry 's Connectors on BMC Capacity Optimization v9.5.01
kb1142 | Jun. 2, 2014
What to do if you are using BMC Capacity Optimization v.9.5.01 (SP1) and wish to install the version 4.0.00 of the Sentry Software’s connectors.
Jun. 2, 2014
kb1141 Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated
kb1141 | May. 30, 2014
How to change the default cell rule to close the Sentry class-41 events when class-9 events are generated.
May. 30, 2014
kb1140 Monitoring LUN Pathcounts on ESX5i / vSphere 5 servers with Hardware Sentry
kb1140 | May. 20, 2014
The three methods to connect to an ESX host server to collect LUN pathcount information.
May. 20, 2014
kb1138 Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5
kb1138 | May. 13, 2014
How to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5.
May. 13, 2014
kb1137 What is the difference between Host Mapping and Reconciled Host Mapping?
kb1137 | May. 7, 2014
What is the difference between Host Mapping and Reconciled Host Mapping, and how Sentry Software’s ETLs for TrueSight Capacity Optimization provides both Host Mapping and Reconciled Host Mapping information.
May. 7, 2014
kb1136 Monitoring Multiple IBM Tivoli Storage Manager Server Instances (TSM)
kb1136 | Jul. 15, 2014
How to monitor multiple Tivoli Storage Manager server instances on a TSM node, using Tivoli Storage Manager KM for PATROL.
Jul. 15, 2014
kb1134 BPPM Group View: Monitors not Displayed in Tree Views
kb1134 | Mar. 4, 2014
What to do if the tree view available in the BPPM 9.0 console only displays the devices and not the monitors.
Mar. 4, 2014
kb1130 Forcing the KM to Run in Classic Mode
kb1130 | Aug. 20, 2018
How to force the Sentry Software's KMs to run in Classic mode.
Aug. 20, 2018
kb1133 Hardware Monitoring: SNMP-based connectors test fails with errno: 100 on Linux
kb1133 | Mar. 4, 2014
What to do if the SNMP TEST fails when configuring Hardware Sentry KM to monitor a system running on Linux using SNMP-based connectors.
Mar. 4, 2014
kb1135 High CPU and PATROL Crash Issues after loading Hardware Sentry KM
kb1135 | Mar. 4, 2014
How to prevent high CPU utilization problems and PATROL Agent crashes that may occur on a Windows server after installing Hardware Sentry KM for PATROL.
Mar. 4, 2014
kb1131 Monitoring IronPort Systems with Monitoring Studio
kb1131 | Jun. 24, 2022
How to monitor IronPort Systems with Monitoring Studio v9.4.
Jun. 24, 2022
kb1132 Verifying that Every EMC Disk Arrays are Properly Attached to an EMC SMI-S Provider
kb1132 | Mar. 4, 2014
How to verify that the EMC SMI-S Provider discovers every disk arrays with the TestSmiProvider tool.
Mar. 4, 2014
kb1129 Deduplicating PATROL Events with Different mc_origin_key Slot Values
kb1129 | Feb. 3, 2014
How to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration.
Feb. 3, 2014
kb1127 Troubleshooting the Dell Open Manage Server Administrator
kb1127 | Jan. 29, 2014
How to verify that the Dell Open Manage Server Administrator is operating properly.
Jan. 29, 2014
kb1126 Monitoring Microsoft Lync Server 2013/Skype for Business with Monitoring Studio 8 or 9
kb1126 | Dec. 5, 2017
How to monitor Microsoft Lync Server 2013/Skype for Business in BMC PATROL and/or BMC TrueSight Operations Management to detect failures, errors and performance problems.
Dec. 5, 2017
kb1124 Problem: BPM Express for Dell Compellent Fails to Collect Data
kb1124 | Sep. 11, 2013
Why BMC Performance Manager Express for Dell Compellent fails to collect data.
Sep. 11, 2013
kb1125 Verifying the IBM Director Agent is Operating Properly
kb1125 | Sep. 11, 2013
Workaround techniques to verify that the IBM Director Agent is operating properly.
Sep. 11, 2013
kb1123 Other Sentry KMs Stop Working After EMC KM 3.1.00 Install
kb1123 | Sep. 10, 2013
If you install the EMC Disk Arrays KM for PATROL v3.1.00 on top of other Sentry KMs (see the affected products list), these KMs stop working with a Could not find a suitable JRE error message.
Sep. 10, 2013
kb1122 Monitoring Studio: Monitoring Remote Log/Flat Files
kb1122 | Jul. 18, 2013
How to monitor remote log/flat files with Monitoring Studio.
Jul. 18, 2013
kb1121 Monitoring MySQL Server 5.5 with Monitoring Studio
kb1121 | Apr. 30, 2020
How to monitor MySQL Server 5.5 with Monitoring Studio.
Apr. 30, 2020
kb1120 Displaying the System Name and Hostname of the Monitored System in Alert Actions
kb1120 | Jun. 5, 2013
How to retrieve and view the actual system name and/or the configured hostname/IP address of a system being monitored remotely, while using an alert action (e.g. Trigger a PATROL Event).
Jun. 5, 2013
kb1119 Generating Test Events with Hardware Sentry KM for PATROL
kb1119 | Apr. 30, 2020
How to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL.
Apr. 30, 2020
kb1118 Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System
kb1118 | Jun. 5, 2013
How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system.
Jun. 5, 2013
kb1117 No command type for parameter '<parameter_name>' -- parameter suspended
kb1117 | May. 31, 2013
How to prevent error messages due to a threshold management issue in the BMC Event Management KM.
May. 31, 2013
kb1116 Enabling CIM Server on the ESXi System
kb1116 | May. 16, 2019
How to enable the CIM server and restart the relevant services.
May. 16, 2019
kb1115 IBM Director Agent - Adding Authenticated Users
kb1115 | May. 24, 2013
How to get the CIM server configuration on IBM servers and add authenticated users.
May. 24, 2013
kb1114 Creating a Hierarchical View in BMC ProactiveNet Performance Management
kb1114 | May. 15, 2013
Create a hierarchical view of the systems monitored by the Sentry KMs in BMC ProactiveNet Performance Management.
May. 15, 2013
kb1113 Integrating the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM)
kb1113 | Apr. 13, 2013
How to integrate the Sentry Software's KMs into BMC ProactiveNet Performance Management (BPPM).
Apr. 13, 2013
kb1112 Log File Monitoring: Searching for a String and Triggering Alarm for each Occurrence
kb1112 | Feb. 21, 2013
How to automatically be informed when a specific string is logged in a file with Monitoring Studio.
Feb. 21, 2013
kb1107 Managing Thresholds in Hardware Sentry KM for PATROL
kb1107 | Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL.
Sep. 24, 2013
kb1108 Managing Thresholds: the Event Management Thresholds Mechanism
kb1108 | Feb. 21, 2013
How to manage Event Management thresholds in Hardware Sentry KM for PATROL.
Feb. 21, 2013
kb1109 Managing Thresholds: the Tuning Thresholds Mechanism
kb1109 | Feb. 21, 2013
How to manage Tuning thresholds in Hardware Sentry KM for PATROL.
Feb. 21, 2013
kb1111 Monitoring Studio: Executing Commands in Windows PowerShell Using the Command-line Analysis Tool
kb1111 | Feb. 21, 2013
Use the command-line analysis tool in Monitoring Studio to execute commands in Windows PowerShell.
Feb. 21, 2013
kb1110 Preventing the Automatic Discovery of EMC Symmetrix Arrays
kb1110 | Feb. 21, 2013
How to prevent EMC Symmetrix Arrays from being automatically detected.
Feb. 21, 2013
kb1106 Problem: Missing Sentry Software's KMs in BPPM CMA Monitoring Repository
kb1106 | Feb. 21, 2013
How to make the Sentry Software's KMs appear in BPPM CMA Monitoring Repository.
Feb. 21, 2013
kb1105 Monitoring Studio: Extracting Values from a Multiple-Line File
kb1105 | Feb. 14, 2013
How to extract a numeric value from a multiple line data record using Monitoring Studio.
Feb. 14, 2013
kb1103 Handling PATROL Events of Class 11/41
kb1103 | Jan. 22, 2013
How to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded.
Jan. 22, 2013
kb1104 Integrating the Events Generated by the KMs into BMC Event Manager
kb1104 | Jan. 22, 2013
How to integrate the events generated by the Sentry Software's KMs into BMC Event Manager (BEM).
Jan. 22, 2013
kb1101 Installing the Hitachi Device Manager Agent on Linux
kb1101 | Nov. 9, 2012
How to install the Hitachi Device Manager agent on Linux to get performance statistics from Hitachi Virtual Storage Platform (VSP)
Nov. 9, 2012
kb1102 Monitoring HP Blade Chassis Virtual Connect with Hardware Sentry
kb1102 | May. 17, 2019
How to monitor the physical links of HP Virtual Connect with Hardware Sentry KM for PATROL.
May. 17, 2019
kb1100 SNMP 'get_next' fails on Network adapter on HP ProLiant Servers
kb1100 | Nov. 7, 2012
What to do if SNMP 'get_next' fails on Network adapter on HP ProLiant Servers.
Nov. 7, 2012
kb1099 Monitoring PostgreSQL with Monitoring Studio using the Database Query Analysis Tool
kb1099 | Mar. 11, 2014
How to configure the monitoring of PostgreSQL Database with Monitoring Studio
Mar. 11, 2014
kb1098 SMI-S Provider Returning Incorrect Operational Status Field from CLARiiON and VNX Arrays
kb1098 | Jul. 25, 2012
What to do if the SMI-S provider is returning incorrect Operational Status field from CLARiiON and VNX Arrays.
Jul. 25, 2012
kb1097 Installing Sentry Software's KMs on Open VMS
kb1097 | Jul. 5, 2012
How to install Sentry Software's KMs on Open VMS: Procedure to extract and load required files manually.
Jul. 5, 2012
kb1096 Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00
kb1096 | Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. The different types of thresholds available and the concept of the ANYINST and ALL_INSTANCES mechanism.
Sep. 24, 2013
kb1095 Monitoring Sun StorageTek Disk Arrays with Hardware Sentry
kb1095 | Mar. 22, 2012
How to monitor Sun Storage TEK disk arrays using Hardware Sentry KM for PATROL and BMC Performance Manager Express for Hardware.
Mar. 22, 2012
kb1094 Monitoring 3PAR Storage Arrays with Hardware Sentry
kb1094 | Jul. 2, 2019
How to enable the 3PAR SMI-S provider and set up the hardware monitoring of 3PAR Storage Arrays.
Jul. 2, 2019
kb1093 Monitoring Studio: Monitoring the Processes of a Specific User
kb1093 | Mar. 13, 2012
How to monitor the processes of a specific user with Monitoring Studio.
Mar. 13, 2012
kb1092 Monitoring Microsoft Lync Server 2010 with Monitoring Studio
kb1092 | Apr. 30, 2020
How to monitor Microsoft Lync Server 2010 with Monitoring Studio.
Apr. 30, 2020
kb1091 Verifying hardware status on VMware vSphere client
kb1091 | Jan. 19, 2012
How to verify the components status in the VMware vSphere client.
Jan. 19, 2012
kb1090 How to Know Which Version of the Hardware Sentry KM is Currently Installed on Your System?
kb1090 | Dec. 1, 2011
How to find the version of the Hardware Sentry KM currently installed on your system.
Dec. 1, 2011
kb1089 Monitoring Disk Space on UNC Mounted Drives using Monitoring Studio
kb1089 | Nov. 30, 2011
How to configure the Monitoring Studio KM to monitor the available disk space on network mounted drives.
Nov. 30, 2011
kb1087 Monitoring Studio: Acknowledging Alerts Using Alert Action
kb1087 | Nov. 22, 2011
How to configure a customized alert action to acknowledge an alert after a certain amount of time.
Nov. 22, 2011
kb1088 Monitoring Studio: File Monitoring on Dynamic Files
kb1088 | Nov. 22, 2011
How to monitor the latest log files generated every day.
Nov. 22, 2011
kb1086 Automatically Resetting the Value of a Parameter when a Threshold is Reached
kb1086 | Nov. 3, 2011
How to automatically reset the value of a parameter when a threshold is reached.
Nov. 3, 2011
kb1085 Monitoring Cisco MDS 9000 Series FC Switches with Hardware Sentry
kb1085 | Jul. 11, 2013
How to monitor the health of Cisco MDS 9000 Series FC Switches and detect hardware failures.
Jul. 11, 2013
kb1084 Monitoring HP StorageWorks MSA2000/P2000 with Hardware Sentry
kb1084 | May. 20, 2019
How to configure the Hardware Monitoring solution to monitor the health and detect hardware failures in HP StorageWorks MSA2000 and P2000 systems.
May. 20, 2019
kb1083 Hardware Monitoring: Errors Triggering Alerts on the ErrorCount Parameter for Physical Disks on Sun Solaris Systems
kb1083 | Aug. 1, 2011
On Sun Solaris systems, the ErrorCount parameter shows the number of errors that occurred on each physical disk since the last counter reset (either a reboot or a manual acknowledge and reset of the parameter). This article details which conditions are taken into account by the ErrorCount parameter and trigger an alarm.
Aug. 1, 2011
kb1082 Monitoring Studio: Calculating the Standard Deviation using the Multi-Parameter Formula
kb1082 | Jul. 29, 2011
How to calculate the standard deviation using the Multi-Parameter Formula tool.
Jul. 29, 2011
kb1081 Integrating Hardware Sentry KM with BMC Portal
kb1081 | Jun. 21, 2011
How to integrate Hardware Sentry KM with BMC Portal v.2.3. and higher.
Jun. 21, 2011
kb1080 Using Sudo in Hardware Sentry KM
kb1080 | Jun. 13, 2011
How to configure Hardware Sentry KM to use 'sudo' on Linux and UNIX systems.
Jun. 13, 2011
kb1070 EMC SMI-S Provider: Basic Operations
kb1070 | May. 31, 2011
What are the basic operations available for the EMC SMI-S Provider.
May. 31, 2011
kb1069 EMC SMI-S Provider: Getting CLARiiON Performance in the Profiler
kb1069 | May. 31, 2011
How to get CLARiiON performance in the Profiler: Detailed procedure for the Profiler using Navisphere and Unisphere.
May. 31, 2011
kb1067 EMC SMI-S Provider: Modifying the Port
kb1067 | May. 31, 2011
How to change the port on which the EMC SMI-S Provider listens from the server the EMC SMI-S Provider is running and from Profiler GUI.
May. 31, 2011
kb1068 EMC SMI-S Provider: Troubleshooting
kb1068 | May. 31, 2011
Troubleshooting the EMC SMI-S Provider: Learn how to fix errors that may occur with the EMC SMI-S Provider.
May. 31, 2011
kb1073 HDS SMI-S Provider: Enabling SMI-S on Device Manager
kb1073 | May. 31, 2011
How to enable SMI-S on Device Manager during the installation process.
May. 31, 2011
kb1072 HDS SMI-S Provider: Getting Performance Metrics
kb1072 | May. 31, 2011
How performance metrics are retrieved from Hitachi Data Systems.
May. 31, 2011
kb1078 IBM SMI-S Provider: Basic operations
kb1078 | May. 31, 2011
IBM SMI-S Provider: How to add an array to the IBM SMI-S Provider and how to remove it.
May. 31, 2011
kb1077 IBM SMI-S Provider: Configuring the CIM Agent
kb1077 | May. 31, 2011
How to configure the CIM Agent with the CIM interface for management applications.
May. 31, 2011
kb1079 IBM SMI-S Provider: Miscellaneous Information
kb1079 | May. 31, 2011
Miscellaneous information about the IBM SMI-S Provider (default username and password and service).
May. 31, 2011
kb1064 Hardware Monitoring: Disabling Missing Device Detection
kb1064 | May. 23, 2011
How to disable missing device detection for specific component types on Hardware Sentry KM for PATROL 1.7.xx classes.
May. 23, 2011
kb1063 Hardware Monitoring: Enabling Missing Device Detection
kb1063 | May. 23, 2011
How to enable missing device detection for specific component types on Hardware Sentry KM 1.7.xx.
May. 23, 2011
kb1065 Hardware Sentry: Some Connectors Shows a Zero Byte Size
kb1065 | May. 23, 2011
Why the Hardware Sentry KM package contains a set of zero bytes connectors.
May. 23, 2011
kb1061 Object IDs shown in Hardware Sentry KM do not Match with Other Management Consoles
kb1061 | Mar. 25, 2011
Why object IDs shown in Hardware Sentry KM do not match with other management consoles.
Mar. 25, 2011
kb1060 Hardware Monitoring: Modifying the Maximum Number of Hosts
kb1060 | Feb. 22, 2011
How to monitor more than 5 devices with Hardware Sentry KM for PATROL.
Feb. 22, 2011
kb1059 Monitoring a Cisco UCS B-Series Blade Chassis
kb1059 | Oct. 26, 2023
How to monitor a Cisco UCS B-Series Blade Chassis with Hardware Sentry KM.
Oct. 26, 2023
kb1058 Monitoring Cisco UCS Servers Through Their IMC
kb1058 | Nov. 8, 2023
How to monitor Cisco UCS servers through their IMC with Hardware Sentry
Nov. 8, 2023
kb1054 Hardware Monitoring: Understanding Missing Devices and Connector Failures
kb1054 | Dec. 3, 2010
This article helps understand missing devices and connector failures.
Dec. 3, 2010
kb1052 Monitoring Dell EMC Symmetrix VMAX Disk Arrays
kb1052 | May. 7, 2021
How to monitor Dell EMC Symmetrix VMAX disk arrays using the Storage Analyzer KM, Hardware Sentry KM and EMC Disk Arrays KM.
May. 7, 2021
kb1051 Monitoring Studio: Getting Automatically Notified by Email for an Error in a Log File
kb1051 | Jul. 11, 2013
How to set up an email notification when a particular string is found in the output file of any application.
Jul. 11, 2013
kb1050 Monitoring Dell EMC CLARiiON Using the SMI-S Provider
kb1050 | May. 16, 2019
How to install and configure the EMC SMI-S Provider and set up the monitoring of Dell EMC CLARiiON Disk Arrays.
May. 16, 2019
kb1049 Monitoring IBM AIX Servers with Hardware Sentry
kb1049 | Apr. 27, 2021
How to monitor IBM AIX Servers with Hardware Sentry KM.
Apr. 27, 2021
kb1046 Monitoring Sun Fire F12K, F15K, E20K and E25K Servers with Hardware Sentry
kb1046 | Jul. 11, 2013
How to monitor Sun Fire F12K, F15K, E20K and E25K servers with Hardware Sentry KM.
Jul. 11, 2013
kb1047 Monitoring Sun Fire M4000, M5000, M8000 and M9000 Servers with Hardware Sentry
kb1047 | Sep. 30, 2013
How to monitor Sun Fire M4000, M5000, M8000 and M9000 servers with Hardware Sentry KM.
Sep. 30, 2013
kb1042 Monitoring IBM BladeCenter Systems with Hardware Sentry
kb1042 | Aug. 1, 2013
Monitoring IBM BladeCenter Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Aug. 1, 2013
kb1041 Monitoring IBM xSeries Servers with Hardware Sentry
kb1041 | Jun. 28, 2021
Monitoring IBM xSeries servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Jun. 28, 2021
kb1043 Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry
kb1043 | Sep. 17, 2010
Monitoring Sun Solaris Systems (sun4u) with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Sep. 17, 2010
kb1044 Monitoring Sun SPARC T1 and T2 systems (sun4v) with Hardware Sentry
kb1044 | Sep. 17, 2010
How to monitor Sun SPARC T1 and T2 systems with Hardware Sentry KM.
Sep. 17, 2010
kb1045 Monitoring Sun X86 and X64 Systems with Hardware Sentry
kb1045 | Sep. 17, 2010
How to monitor Sun X86 and X64 systems with Hardware Sentry KM.
Sep. 17, 2010
kb1040 Monitoring Dell Blade Servers with Hardware Sentry
kb1040 | Aug. 1, 2013
Monitoring Dell Blade Servers with Hardware Sentry KM. Supported communication protocols and discovered hardware components.
Aug. 1, 2013
kb1039 Monitoring Dell PowerEdge Servers with Hardware Sentry KM
kb1039 | Mar. 24, 2022
How to monitor Dell PowerEdge servers with Hardware Sentry KM.
Mar. 24, 2022
kb1038 Monitoring HP ProLiant Servers with Hardware Sentry
kb1038 | Dec. 13, 2023
How to monitor HP ProLiant servers running Linux, Solaris, Windows, or VMWare ESX.
Dec. 13, 2023
kb1037 Improving BMC Performance Manager Express for Hardware Upgrade Speed
kb1037 | Aug. 16, 2010
How to improve BMC Performance Manager Express for Hardware upgrade speed.
Aug. 16, 2010
kb1036 Unable to Perform Remote Monitoring from Windows 2008 Servers with UAC Turned on
kb1036 | Jul. 23, 2010
Why remote monitoring from a Windows 2008 server with UAC turned on fails.
Jul. 23, 2010
kb1034 Monitoring IBM DS6000/DS8000 Series Disk Systems with Hardware Sentry
kb1034 | Jun. 18, 2010
How to monitor IBM DS6000/DS8000 Series disk systems with Hardware Sentry KM for PATROL and BMC Performance Express for Hardware.
Jun. 18, 2010
kb1033 Infinite Loop Reported in the PATROL Agent Log or System Output Window
kb1033 | Jul. 2, 2013
Why an infinite loop is reported in the PATROL Agent log or System Output Window.
Jul. 2, 2013
kb1032 Monitoring Studio: Monitoring SSL Certificate Expiration Date
kb1032 | Jun. 8, 2010
How to automatically know when an SSL Certificate is reaching its expiration date with Monitoring Studio and BMC Performance Manager Express Monitoring Studio.
Jun. 8, 2010
kb1031 All SNMP-based Connectors Fail for one Hour before Reactivating
kb1031 | Apr. 30, 2010
What to do if all the SNMP based connectors fail for one hour before reactivating.
Apr. 30, 2010
kb1030 Monitoring VMWare ESX/ESXi (BMC Performance Manager Express for Hardware)
kb1030 | Feb. 16, 2010
How to monitor Monitoring VMWare ESX/ESXi with BMC Performance Manager Express for Hardware.
Feb. 16, 2010
kb1029 Monitoring VMWare ESX/ESXi with Hardware Sentry
kb1029 | Dec. 10, 2021
How to monitor VMWare ESX/ESXi with Hardware Sentry: pre-requisites and procedure involved in monitoring a server installed with VMware ESX/ESXi.
Dec. 10, 2021
kb1028 Monitoring Studio: Counting the Number of Files in a Specific Directory
kb1028 | Feb. 15, 2010
Know the number of files stored in a directory using Monitoring Studio.
Feb. 15, 2010
kb1026 Monitoring Brocade SAN Switches with Hardware Sentry
kb1026 | May. 22, 2019
How to monitor the health and performance of Brocade SAN switches with Hardware Sentry.
May. 22, 2019
kb1027 Monitoring Cisco MDS 9020 Fabric Switches with Hardware Sentry
kb1027 | Feb. 8, 2010
How to monitor the health and performance of Cisco MDS 9020 Fabric Switches with Hardware Sentry.
Feb. 8, 2010
kb1024 Monitoring IBM DS3000, DS4000 and DS5000 Series Disk Storage Systems
kb1024 | Dec. 17, 2009
How to monitor DS3xxx, DS4xxx, DS5xxx systems managed by the SMCLI utility.
Dec. 17, 2009
kb1022 No Environment Information on Sun T1000/T2000 Servers
kb1022 | Nov. 2, 2009
Reason why environment information is missing on Sun T1000/T2000 Servers (aka T100 / T200).
Nov. 2, 2009
kb1021 Hardware Monitoring: Abnormally High CPU consumption on SUN platforms
kb1021 | Oct. 22, 2009
When monitoring SUN servers with BMC Performance Manager Express for Hardware 2.7.03 and 2.7.04, the SunNetwork and the Sunprtpicl connectors generate numerous processes and thus a high CPU load.
Oct. 22, 2009
kb1011 DCOM 10009 Errors in the System Event Log of RSM Servers
kb1011 | Sep. 24, 2009
DCOM 10009 errors appear in the System Event Log of the RSM servers when WMI Script Mode is enabled.
Sep. 24, 2009
kb1018 How to Check the IBM Director's version Number
kb1018 | Sep. 24, 2009
How to check the IBM Director's version number installed on your LINUX system.
Sep. 24, 2009
kb1015 HP NC360T not Monitored on Servers Running Windows.
kb1015 | Sep. 24, 2009
Why HP NC360T is not monitored on servers running Windows.
Sep. 24, 2009
kb1016 Instances are Missing Even Though Connectors Are Properly Loaded
kb1016 | Sep. 24, 2009
Why some instances are missing although connectors are properly loaded.
Sep. 24, 2009
kb1012 Monitoring Studio Does not Take into Account a Change to the Polling Interval
kb1012 | Sep. 24, 2009
Why Monitoring Studio does not take into account a change to the Polling Interval.
Sep. 24, 2009
kb1017 Monitoring Studio: Unexpected Output for a String Search
kb1017 | Sep. 24, 2009
Why a string search performed on a flat/log file may return an abnormal output.
Sep. 24, 2009
kb1019 No Hardware Data Collected due to WMI Memory Leak
kb1019 | Sep. 24, 2009
What to do if the various WMI patches from BMC or Sentry do not seem to have cured the WMI Memory leak on your system.
Sep. 24, 2009
kb1014 No Storage Connector Activating when Monitoring Dell Servers
kb1014 | Sep. 24, 2009
Why no storage connector is activating when monitoring Dell Servers and why no physical or logical disks are shown.
Sep. 24, 2009
kb1013 Sudo Configuration Methods / Execution Methods
kb1013 | Sep. 24, 2009
How to configure Hardware PM to use different credentials or the sudo utility (3 methods).
Sep. 24, 2009
kb1006 Hardware Monitoring: Error Percentages Greater than 100 Reported on Fiber Switches
kb1006 | Sep. 17, 2009
When monitoring fiber switches with Hardware Sentry KM for PATROL, certain ports return error percentages greater than 100%.
Sep. 17, 2009
kb1008 Hardware Monitoring: No Environmental Information Available on IBM xSeries Servers
kb1008 | Sep. 17, 2009
A problem with the IPMI driver prevents the proper monitoring of the environment on IBM xSeries servers.
Sep. 17, 2009
kb1010 On IBM xSeries Servers, Disks are not being reported.
kb1010 | Sep. 17, 2009
On IBM xSeries Servers, issues can arrise if both the ServeRaid Extensions for IBM Director and the ServeRaid GUI are installed on the same system.
Sep. 17, 2009
kb1009 On IBM xSeries Servers, IBM Director 5.20 or Later Will not Work After Upgrade
kb1009 | Sep. 17, 2009
Due to a problem in its upgrade procedure, the IBM Director Agent stops working, preventing Hardware Sentry KM and BMC Performance Manager Express for Hardware from monitoring the IBM xSeries server.
Sep. 17, 2009
kb1004 Hardware Monitoring: Missing Processors and Memory Modules on Sun Fire M8000 and M9000
kb1004 | Sep. 9, 2009
What to do if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover the processors and memory modules in Sun Fire M8000 and M9000 systems.
Sep. 9, 2009
kb1003 Hardware Monitoring: Non-physical Network Cards Displayed on Sun Solaris Systems
kb1003 | Sep. 9, 2009
What to do if Hardware Sentry KM for PATROL or BPM Express for Hardware do not properly discover and monitor non-physical network adapters (sppp0, clprivnet, etc.) on Sun Solaris systems.
Sep. 9, 2009
kb1005 Hardware Monitoring: Physical Network Cards not Discovered on Sun Solaris Systems
kb1005 | Sep. 9, 2009
What to do if Hardware Sentry KM for PATROL or BPM Express for Hardware fail to discover network adapters on Sun Solaris systems.
Sep. 9, 2009
kb1002 Monitoring HP 9000 and HP Integrity Servers Running HP-UX with Hardware Sentry
kb1002 | May. 16, 2019
How to monitor the hardware of HP 9000 and HP Integrity servers running HP-UX with Hardware Sentry KM.
May. 16, 2019
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