| ID | Title | Description | Last Update |
|---|---|---|
| kb1340 | How to Generate Test PATROL_EV Events Using Monitoring Studio X kb1340 |
Nov. 4, 2025
How to generate test PATROL_EV events in BMC Helix Operations Management for Hardware Sentry KM and Storage Analyzer KM, using Monitoring Studio X. |
Nov. 4, 2025 |
| kb1268 | Handling PATROL Events Generated by Sentry KMs in BMC Helix Operations Management kb1268 |
Oct. 9, 2023
How to receive and manage PATROL events generated by Sentry Software's KMs in BMC Helix Operations Management(BHOM). |
Oct. 9, 2023 |
| kb1248 | Error Message is Unclear for Block Authentication Failures When Using the EMC Celerra Connector kb1248 |
Apr. 26, 2019
This article provides the MRL rule to create to ensure block authentication failures are properly reported by the EMC Celerra Connector. |
Apr. 26, 2019 |
| kb1254 | Troubleshooting Missed Events kb1254 |
Jul. 5, 2018
How to troubleshoot events that do not appear in TrueSight Presentation Server anymore. |
Jul. 5, 2018 |
| kb1224 | How NetApp Filers KM for PATROL Reports 'Failed' and ‘Degraded' Status Values in the PATROL Console kb1224 |
Jun. 28, 2018
How 'failed' and ‘degraded' status values collected from the NetApp API are reported in the PATROL Console. |
Jun. 28, 2018 |
| kb1223 | How to Manually Set Agent Thresholds in a CMA Policy kb1223 |
Jun. 15, 2018
How to set agent thresholds for Sentry Software's KMs through a CMA policy. |
Jun. 15, 2018 |
| kb1213 | Too Many Hardware Sentry Internal Events Generated in TrueSight/PATROL Consoles kb1213 |
Jan. 31, 2018
How to reduce the number of Hardware Sentry internal events in TrueSight or PATROL consoles. |
Jan. 31, 2018 |
| kb1201 | Enriching PATROL Events with More Meaningful Information kb1201 |
Dec. 29, 2022
How to enrich PATROL events with more meaningful information about the problem. |
Dec. 29, 2022 |
| kb1166 | Using Macros to Customize PATROL Event Alert Actions kb1166 |
Apr. 14, 2015
How to customize the PATROL Event Alert Action with macros. |
Apr. 14, 2015 |
| kb1160 | Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs ' Events kb1160 |
Nov. 24, 2014
Why the PATROL events generated by the Sentry Software KMs have invalid or empty values for the mc_object_class, mc_object and mc_parameter slots. |
Nov. 24, 2014 |
| kb1141 | Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated kb1141 |
May. 30, 2014
How to change the default cell rule to close the Sentry class-41 events when class-9 events are generated. |
May. 30, 2014 |
| kb1138 | Class-41 Events not Sent to Cell After Upgrading PATROL Agent to v9.5 kb1138 |
May. 13, 2014
How to send the class-41 events generated by the Sentry Software’s KMs to the BEM/BPPM cell when using PATROL Agent v9.5. |
May. 13, 2014 |
| kb1129 | Deduplicating PATROL Events with Different mc_origin_key Slot Values kb1129 |
Feb. 3, 2014
How to deduplicate PATROL events generated by the KMs when using PATROL-Cell direct integration. |
Feb. 3, 2014 |
| kb1119 | Generating Test Events with Hardware Sentry KM for PATROL kb1119 |
Apr. 30, 2020
How to generate test events of class 11 and 41 with Hardware Sentry KM for PATROL. |
Apr. 30, 2020 |
| kb1118 | Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System kb1118 |
Jun. 5, 2013
How to update the mc_host and mc_host_address slots of Sentry class-41 events in BEM with the actual hostname and IP address of the remotely monitored system. |
Jun. 5, 2013 |
| kb1108 | Managing Thresholds: the Event Management Thresholds Mechanism kb1108 |
Feb. 21, 2013
How to manage Event Management thresholds in Hardware Sentry KM for PATROL. |
Feb. 21, 2013 |
| kb1103 | Handling PATROL Events of Class 11/41 kb1103 |
Jan. 22, 2013
How to handle PATROL Events of Class 11/41 and more especially how to remove the Events of Class 41 when the thresholds are no longer exceeded. |
Jan. 22, 2013 |
| kb1104 | Integrating the Events Generated by the KMs into BMC Event Manager kb1104 |
Jan. 22, 2013
How to integrate the events generated by the Sentry Software's KMs into BMC Event Manager (BEM). |
Jan. 22, 2013 |
| kb1096 | Managing Thresholds in Hardware Sentry KM for PATROL 1.8.00 kb1096 |
Sep. 24, 2013
How to manage thresholds in Hardware Sentry KM for PATROL. The different types of thresholds available and the concept of the ANYINST and ALL_INSTANCES mechanism. |
Sep. 24, 2013 |
| kb1012 | Monitoring Studio Does not Take into Account a Change to the Polling Interval kb1012 |
Sep. 24, 2009
Why Monitoring Studio does not take into account a change to the Polling Interval. |
Sep. 24, 2009 |
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