Description
The class-41 events generated by Monitoring Studio KM and Hardware Sentry KM may have been configured to be automatically sent to the BEM/BPPM cell as specified in the KB1104. However, after upgrading the PATROL Agent to v9.5, these events may no longer appear in the cell.
Symptoms
When this issue occurs, you can notice in the Event Manager that class-11 and class -41 events are generated:
Class-11 and 41 Events in the Event Manager
But that only the class-11 event appears in the BEM/BPPM cell:
Solution
To solve this issue and make PATROL Agent v9.5 send class-41 events to the BEM/BPPM cell:
- Run wpconfig
- In the Tree view, double-click EventSetup > Format >BiiP3 > catalogs > 0 > types > 41
- Set the Active variable to 1
- Apply your new configuration.
- Restart the PATROL Agent.
Class-41 events will now appear in the BEM/BPPM cell.
Related Topics
- Closing Sentry Class-41 Events in BEM/BPPM when Class-9 Events are Generated
- Updating the mc_host and mc_host_address Slots of Sentry Class-41 Events in BEM with the Actual Hostname and IP Address of the Remotely Monitored System
- Handling PATROL Events of Class 11/41
- Empty Values for mc_object_class, mc_object and mc_parameter Slots in the Sentry KMs ' Events
- Generating Test Events with Hardware Sentry KM for PATROL