Troubleshooting

ID Title | Description Last Update
kb1348 How to Collect Hardware Sentry KM Diagnostic Information in BMC Helix Operations Management
kb1348 | Oct. 16, 2026
Learn how to enable Hardware Sentry KM debug logging, collect configuration and process information, and submit diagnostic files to the Support Team.
Oct. 16, 2026
kb1337 How to Resolve the ‘Unable to Find Valid Certification Path’ Java Error
kb1337 | Jun. 3, 2025
How to fix the error message ‘EXCEPTION SunCertPathBuilderException : unable to find valid certification path to requested target’ when running Storage All-in-One ETL, Storage Analyzer KM, and potentially other Sentry KMs.
Jun. 3, 2025
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