Description
In order to get visibility on the disks subsystem through the IBM Director Agent on IBM xSeries servers, it is required to install the IBM ServeRAID Extensions for IBM Director.
A known issue with IBM ServeRAID prevents the ServeRAID Extensions for IBM Director from working if the ServeRAID GUI is also installed on the same system.
Generally this occurs with servers running IBM Director 5.20 to 5.20.2 with ServeRaid 9.0.
Symptoms
While the ServeRAID Extensions have been installed, Hardware Sentry KM and BMC Performance Manager Express for Hardware don't discover the IBM ServeRAID controllers and the disks attached to it.
Solution
Uninstall the ServeRaid GUI or upgrade to IBM Director 5.20.3.
Related Topics
- Monitoring IBM DS3000, DS4000 and DS5000 Series Disk Storage Systems
- Hardware Monitoring: No Environmental Information Available on IBM xSeries Servers
- On IBM xSeries Servers, IBM Director 5.20 or Later Will not Work After Upgrade
- How to Monitor IBM DS8000 Series Storage Systems with Storage Analyzer KM
- Checking that Your IBM SVC is Supported by Sentry Software's Solutions