SNMP 'get_next' fails on Network adapter on HP ProLiant Servers

Problem Description

HP Insight Management Agent - Network connector fails with message "The SNMP 'get_next' request on localhost for 1.3.6.1.4.1.232.18.2.3.1 found: 1.3.6.1.4.1.232.23.1.1.0 which is not under the same tree."

Scope of the Problem

This problem is expected to happen on any HP ProLiant server with the ProLiant Support Pack (PSP) Version 9.10 for Red Hat Enterprise Linux when two or more trapsinks are configured in the snmpd.conf file.

On an HP ProLiant server with the ProLiant Support Pack (PSP) Version 9.10 for Red Hat Enterprise Linux installed, the cmanicd will experience a segmentation fault if two or more trapsinks are configured in the snmpd.conf file similar to the following:

Configure the SNMP setting by hpsnmpconfig, /sbin/hpsnmpconfig. Below is an example of the /etc/snmp/snmpd.conf file:

Add the "trapsink" line in /etc/snmp/snmpd.conf for two SNMP trap destination configuration. Below is an example of the /etc/snmp/snmpd.conf file:

If the snmpd.conf is configured as described in the example above the HP Insight Management Agent will not be able to report the OID of the network interfaces and thus the connector would fail. Moreover, the network cards will not be discovered and monitored by Hardware Sentry KM for PATROL or BMC Performance Manager Express for Hardware.

Resolution

This is targeted to be resolved in a future version of the HP System Health Application and Command Line Utilities for Linux.
As a workaround, you can populate trapsink with only one IP address or choose the connectors manually and use the "MIB-2 Standard SNMP Agent - Network Interfaces" connector instead of HP Insight Management Agent - Network connector.

Hardware Platforms Affected

HP ProLiant BL10e G2 Server series, HP ProLiant BL10e Server series, HP ProLiant BL20p G2 Server series, HP ProLiant BL20p G3 Server series, HP ProLiant BL20p G4 Server series, HP ProLiant BL20p Server series, HP ProLiant BL25p G2 Server series, HP ProLiant BL25p Server series, HP ProLiant BL260c G5 Server series, HP ProLiant BL280c G6 Server series, HP ProLiant BL2x220c G5 Server series, HP ProLiant BL2x220c G6 Server series, HP ProLiant BL2x220c G7 Server series, HP ProLiant BL30p Server series, HP ProLiant BL35p Server series, HP ProLiant BL40p Server series, HP ProLiant BL420c Gen8 Server series, HP ProLiant BL45p G2 Server series, HP ProLiant BL45p Server series, HP ProLiant BL460c G5 Server series, HP ProLiant BL460c G6 Server series, HP ProLiant BL460c G7 Server series, HP ProLiant BL460c Gen8 Server series, HP ProLiant BL460c Server series, HP ProLiant BL465c G5 Server series, HP ProLiant BL465c G6 Server series, HP ProLiant BL465c G7 Server series, HP ProLiant BL465c Gen8 Server series, HP ProLiant BL465c Server series, HP ProLiant BL480c Server series, HP ProLiant BL490c G6 Server series, HP ProLiant BL490c G7 Server series, HP ProLiant BL495c G5 Server series, HP ProLiant BL495c G6 Server series, HP ProLiant BL620c G7 Server series, HP ProLiant BL680c G5 Server series, HP ProLiant BL680c G7 Server series, HP ProLiant BL685c G5 Server series, HP ProLiant BL685c G6 Server series, HP ProLiant BL685c G7 Server series, HP ProLiant BL685c Server series, HP ProLiant DL2x170h G6 Server(Standard HP Product), HP ProLiant DL320 G2 Server series, HP ProLiant DL320 G3 Server series, HP ProLiant DL320 G4 Server series, HP ProLiant DL320 G5 Server series, HP ProLiant DL320 G5p Server series, HP ProLiant DL320 G6 Server series, HP ProLiant DL320 Server series, HP ProLiant DL320s Server series, HP ProLiant DL360 G2 Server series, HP ProLiant DL360 G3 Server series, HP ProLiant DL360 G4 Server series, HP ProLiant DL360 G4p Server series, HP ProLiant DL360 G5 Server series, HP ProLiant DL360 G6 Server series, HP ProLiant DL360 G7 Server series, HP ProLiant DL360 Server series, HP ProLiant DL360e Gen8 Server series, HP ProLiant DL360p Gen8 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL365 Server series, HP ProLiant DL370 G6 Server series, HP ProLiant DL380 G2 Server series, HP ProLiant DL380 G3 Server series, HP ProLiant DL380 G4 Server series, HP ProLiant DL380 G5 Server series, HP ProLiant DL380 G6 Server series, HP ProLiant DL380 G7 Server series, HP ProLiant DL380 Server series, HP ProLiant DL380e Gen8 Server series, HP ProLiant DL380p Gen8 Server series, HP ProLiant DL385 G2 Server series, HP ProLiant DL385 G5 Server series, HP ProLiant DL385 G5p Server series, HP ProLiant DL385 G6 Server series, HP ProLiant DL385 G7 Server series, HP ProLiant DL385 Server series, HP ProLiant DL385p Gen8 Server series, HP ProLiant DL4x170h G6 Server(Standard HP Product), HP ProLiant DL560 Gen8 Server series, HP ProLiant DL560 Server series, HP ProLiant DL580 G2 Server series, HP ProLiant DL580 G3 Server series, HP ProLiant DL580 G4 Server series, HP ProLiant DL580 G5 Server series, HP ProLiant DL580 G7 Server series, HP ProLiant DL580 Server series, HP ProLiant DL585 G2 Server series, HP ProLiant DL585 G5 Server series, HP ProLiant DL585 G6 Server series, HP ProLiant DL585 G7 Server series, HP ProLiant DL585 Server series, HP ProLiant DL590/64 Server series, HP ProLiant DL740 Server series, HP ProLiant DL760 G2 Server series, HP ProLiant DL760 Server series, HP ProLiant DL785 G5 Server series, HP ProLiant DL785 G6 Server series, HP ProLiant DL980 G7 Server series, HP ProLiant ML310 G2 Server series, HP ProLiant ML310 G3 Server series, HP ProLiant ML310 G4 Server series, HP ProLiant ML310 G5 Server series, HP ProLiant ML310 G5p Server series, HP ProLiant ML310 Server series, HP ProLiant ML330 G2 Server series, HP ProLiant ML330 G3 Server series, HP ProLiant ML330 G6 Server series, HP ProLiant ML330 Server series, HP ProLiant ML330e Server series, HP ProLiant ML350 G2 Server series, HP ProLiant ML350 G3 Server series, HP ProLiant ML350 G4 Server series, HP ProLiant ML350 G4p Server series, HP ProLiant ML350 G5 Server series, HP ProLiant ML350 G6 Server series, HP ProLiant ML350 Server series, HP ProLiant ML350e Gen8 Server series, HP ProLiant ML350p Gen8 Server series, HP ProLiant ML370 G2 Server series, HP ProLiant ML370 G3 Server series, HP ProLiant ML370 G4 Server series, HP ProLiant ML370 G5 Server series, HP ProLiant ML370 G6 Server series, HP ProLiant ML370 Server series, HP ProLiant ML530 G2 Server series, HP ProLiant ML530 Server series, HP ProLiant ML570 G2 Server series, HP ProLiant ML570 G3 Server series, HP ProLiant ML570 G4 Server series, HP ProLiant ML570 Server series, HP ProLiant ML750 Server series, HP ProLiant SL160s G6 Server series, HP ProLiant SL160z G6 Server series, HP ProLiant SL165s G7 Server series, HP ProLiant SL165z G6 Server series, HP ProLiant SL165z G7 Server series, HP ProLiant SL170s G6 Server(Standard HP Product), HP ProLiant SL170s G6 Server series, HP ProLiant SL170z G6 Server series, HP ProLiant SL230s Gen8 Server series, HP ProLiant SL250s Gen8 Server series, HP ProLiant SL2x170z G6 Server series, HP ProLiant SL335s G7 Server series, HP ProLiant SL390s G7 Server series

Operating Systems Affected

Red Hat Enterprise Linux (Itanium), Red Hat Enterprise Linux 4 (x86), Red Hat Enterprise Linux 4 (x86-64), Red Hat Enterprise Linux 5 (x86), Red Hat Enterprise Linux 5 (x86-64), Red Hat Enterprise Linux 6 (x86)

Related Topics

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